Alexia Georghiou

Humanities & Social Sciences

Business & Management

Government, Social Sector & Education

TECH LEADERSHIP STUFF: Agile Productivity & Soft skills Ethics in AI Organizational Change Management Wellbeing resilience and mental wellness

Knoxville, Tennessee, United States

Alexia Georghiou

Speaker | Author | Coach | Consultant | University Instructor

Alexia Georghiou brings 25 years of experience & expertise with medical ethics through her work in community mental health & social work. Alexia has served as a HIPAA Privacy Officer and has specific training in Bias.

Alexia's experience also includes teaching healthy cultural & social norms to individuals, groups, & families with well-being tools, fostering wholeness in communities. She is the author of Listening to Hear: The Workbook, Creativity in Writing: The Workbook, The Framework for Successful Customer Service, and AI: My Story, the Story AI Tells; Bias & Privacy. Life Betterment Through God coaching program with a specialty integrating Biblical principles. Founder Knoxville Happiness Coalition; aligned mission with World Happiness Fest to promote worldwide well-being initiatives. Skilled with a thorough understanding how management techniques impact human behavior, positively affecting employee engagement, productivity, & organizational bottom line earnings.


Hi! I enjoy being outdoors, traveling, learning about culture, having deep meaningful conversations to understand, & I am a foodie who enjoys coffee!

Current sessions

My Story, the Story AI Tells; Bias & Privacy

Artificial Intelligence is being integrated in our lives. You are not fully aware of the immense social responsibility that lies in your daily decision making with the work you perform. The common person is not fully aware of these advances with ai.

Do you wonder how your decision making to use one term over another affects the ordinary person? What impact does code have in people's everyday lives? How relevant is ethics to the field of ai? What about the bias embedded already in the system? Could it be that as humans we are flawed and have bias? AI can only learn from what we feed it.

For example, there are words in code like master/slave, whitelist/blacklist. We share how this can be changed with open source code. It is everyone's responsibility when we see such words to change them to increase fairness and decrease bias.

With a powerpoint presentation & conversation throughout we will:

Begin with introductions: We share our why; whether in chat or in person (your choice). You also hear my why for delving into this topic.

1. I briefly define ai (bear with me if ai is your expertise. I am not technical and include this not to assume everyone understands)

We proceed to talk about bias and privacy concerns with:

2. Social Media
a. Our data is being mined & sold without our permission.
b. Emotional Contagion is evident on social media when our feeds are manipulated. We give an example with a public experiment by Facebook.

3. Facial Recognition
1. Clearview.ai
a. Clearview.ai is mining our data for law enforcement.
We talk about the privacy concerns and lack of laws to opt out worldwide.
b. Worldwide use of cameras to monitor citizens.
c. Facial recognition bias among demographics

4. Bias & Word embedding: an ai tool researchers us to teach ai speech and text. We explore bias found in google news through word embedding.
a. Bias in ai for hiring based on historical data. Examples given with companies pulling the programs. The system is biased in favor of white middle aged men for leadership because this is who has historically been in majority leadership positions in corporations.

5. Social Credit Scoring: Case Study China
We share how surveillance is gathering data to score citizens in China.
a. what criteria is used?
b. what are the consequences of a low score?
Example-Uighur in Xinjiang Province & concentration camps to re-educate.

6. Future of Work
a. which jobs will be replaced by ai
b. what are the projections for percentage jobs lost and replaced by 2030? (in 9 short years!)

7. Microsoft Responsible AI Principles as the golden standard to follow:
a. Fairness
AI systems should treat all people fairly
b. Reliability & Safety
AI systems should perform reliably and safely
c. Privacy & Security
AI systems should be secure and respect privacy
d. Inclusiveness
AI systems should empower everyone and engage
people
e. Transparency
AI systems should be understandable
f. Accountability
People should be accountable for AI systems

We will give examples of the above principles from Microsoft.

8. Change Management Guide:
Our goals are to:
a. Innovate Responsibly
b. Empower Others
c. Foster Positive Impact

We will utilize small group breakouts to apply Microsoft's responsible AI principles to real time scenarios with the end game being how to address fairness ensuring privacy of citizens.

With the golden standard of Microsoft's example, we will learn how to think in terms of:
1. Putting responsible AI into action with:
a. Strategy
b. Responsibility

I will ask you what are real life case scenarios you would like to change and have input in?

Our Method in the Workshop to create a plan of action for change will be Dragon Dreaming:
A method building bridges between consciousness work and project management. It helps us to express our authentic self and support a value-based community while serving higher principles through developing innovative and meaningful projects.

We will identify change in teams with:
1. Storming
2. Forming
3. Transforming
4. Performing
5. Norming

We storm before we form as a group. This is a natural group process according to the science of psychology. Only then can be transform what we see we want to change, thus performing it as a norm.

Change occurs with establishing social norms. Be the voice in your organization to increase consciousness of the ethics with ai implementation.

Everyone will return from breakout groups to share their plan for change.

Bonus: With extra time, we will explore 2 projects using ai from a human component: ai wrote an oped & google's poem portraits.

Participants will receive a reference sheet with links to articles cited in the talk.

TESTIMONIES:
_______________________________________
Dr. Shirley Raines, President Emerita, University of Memphis,
Speaker, Author, Leadership Development Consultant:
"Alexia Georghiou is an engaging speaker, expert in developing positive culture, and an insightful business and personal development coach.”

Lawrence Kitambi, PMP, Vice President - Programs Central Arkansas Chapter
Positives: Professionalism, Quality, Responsiveness, Value
“Alexia, presentation to our PMI Central Arkansas Chapter had good content and insights into practical ways of how to deal with conflicts. The members' response was very positive and as a group of leaders we learned a lot. In general, the delivery was very good, and she was passionate and came across as a high level expert in this field.”

Kathryn Schrader, Founder & Principal Strategic Tax and Business
Positive: Professionalism, Quality, Responsiveness, Value
“Alexia spoke at our Annual CPE Conference for the Knoxville chapter of the Accounting & Financial women's alliance. Her presentation was well organized, interesting and of value to the audience. The reviews of her presentation were excellent. Alexia will be asked to speak again at one of our future events!”


Building Culture of Inclusion: Values, Virtues, Emotion & Environment

Create the culture you want with management of teams that will drive strategy, by creating core inclusion & belonging competencies in your leadership team based on values, & driven by virtues.

This is the 'how to' create healthy culture in your classroom, school, organization, community & government. We share research driven models.

Upon completion, participants will be able to reduce inequity and foster unity for the good of the organization remembering that cohesive teams increase performance during stress in cases where individuals and poorly led teams panic.

Upon completion, participants will be able to remove negative emotion of leading with fear, and promote positive emotion by fostering an environment for the team to focus and increase productivity with hope.

Upon completion, participants will be able to practice "participative management" with an environment of safety psychologically.


TESTIMONIES:
_______________________________________
Dr. Shirley Raines, President Emerita, University of Memphis,
Speaker, Author, Leadership Development Consultant:
"Alexia Georghiou is an engaging speaker, expert in developing positive culture, and an insightful business and personal development coach.”

Lawrence Kitambi, PMP, Vice President - Programs Central Arkansas Chapter
Positives: Professionalism, Quality, Responsiveness, Value
“Alexia, presentation to our PMI Central Arkansas Chapter had good content and insights into practical ways of how to deal with conflicts. The members' response was very positive and as a group of leaders we learned a lot. In general, the delivery was very good, and she was passionate and came across as a high level expert in this field.”

Kathryn Schrader, Founder & Principal Strategic Tax and Business
Positive: Professionalism, Quality, Responsiveness, Value
“Alexia spoke at our Annual CPE Conference for the Knoxville chapter of the Accounting & Financial women's alliance. Her presentation was well organized, interesting and of value to the audience. The reviews of her presentation were excellent. Alexia will be asked to speak again at one of our future events!”


The Framework for Successful Customer Service

Author Your Path to Success by exploring the power of communication, problem solving, empathy, belonging & creativity. The Framework for Successful Customer Service is a guide to soften your approach to finding solutions with ease. You can harness the energy and create positive interaction every time without sacrificing your own well-being. Develop the professional acumen for resiliency with human interaction.

Tell your story & what makes your tree of life thrive. Map the customer's story with empathy. Follow the Framework every time! This is your path to success! Alexia Georghiou is an International Speaker, Author, Life Coach & Consultant who teaches The Framework for Successful Customer Service across industries. Every person who interacts with human beings at work needs this book. Soft skills are a commodity that artificial intelligence will not be able to replace. Level up your competencies by working through the material offered in this book. We can offer the customer a solution meeting their needs and wants, without sacrificing our own well-being. Integrating work and life is not easy in this ever changing world. Use empathy mapping to understand the customer and their viewpoint better.Author your path to success today!Art is to dream with daily choices, be in the moment, grasp the realities of our past, and move forward to a future.~Alexia Georghiou

TESTIMONIES:
_______________________________________
Dr. Shirley Raines, President Emerita, University of Memphis,
Speaker, Author, Leadership Development Consultant:
"Alexia Georghiou is an engaging speaker, expert in developing positive culture, and an insightful business and personal development coach.”

Lawrence Kitambi, PMP, Vice President - Programs Central Arkansas Chapter
Positives: Professionalism, Quality, Responsiveness, Value
“Alexia, presentation to our PMI Central Arkansas Chapter had good content and insights into practical ways of how to deal with conflicts. The members' response was very positive and as a group of leaders we learned a lot. In general, the delivery was very good, and she was passionate and came across as a high level expert in this field.”

Kathryn Schrader, Founder & Principal Strategic Tax and Business
Positive: Professionalism, Quality, Responsiveness, Value
“Alexia spoke at our Annual CPE Conference for the Knoxville chapter of the Accounting & Financial women's alliance. Her presentation was well organized, interesting and of value to the audience. The reviews of her presentation were excellent. Alexia will be asked to speak again at one of our future events!”


Listening to Hear: Enhancing Your Communication Skills

Listening to hear is a skills building presentation that will improve connection with ourselves & others. In workshop format live or virtual; attendees can practice exercises and skills individually & in groups/breakout rooms!

This is your map of success with communication.

We are emotional, intuitive beings when we tune in. Let's not fear the intensity of emotions, learning to regulate them. Stop thoughts from entering, that would navigate us to distractions. Keep focus on what is being said verbally & non-verbally. When there is incongruence in the two, look to the non-verbal communication for keys to what the person is really saying. Let it go if you cannot control it, doing what you can with what is within your control. Listen for the other person's perspective & feelings, validating them even if you do not understand what they are experiencing. Avoid giving advice, instead asking open ended questions. Ask for clarification when something offends you, listening for insight.

BE & Become a great listener.

This will be taught as a course in professional certifications offered by The University of TN Non-Credit Programs in Fall 2021.


TESTIMONIES:
_______________________________________
Dr. Shirley Raines, President Emerita, University of Memphis,
Speaker, Author, Leadership Development Consultant:
"Alexia Georghiou is an engaging speaker, expert in developing positive culture, and an insightful business and personal development coach.”

Lawrence Kitambi, PMP, Vice President - Programs Central Arkansas Chapter
Positives: Professionalism, Quality, Responsiveness, Value
“Alexia, presentation to our PMI Central Arkansas Chapter had good content and insights into practical ways of how to deal with conflicts. The members' response was very positive and as a group of leaders we learned a lot. In general, the delivery was very good, and she was passionate and came across as a high level expert in this field.”

Kathryn Schrader, Founder & Principal Strategic Tax and Business
Positive: Professionalism, Quality, Responsiveness, Value
“Alexia spoke at our Annual CPE Conference for the Knoxville chapter of the Accounting & Financial women's alliance. Her presentation was well organized, interesting and of value to the audience. The reviews of her presentation were excellent. Alexia will be asked to speak again at one of our future events!”


Emotions: How do We Talk About Them? Special 20 minute assembly presentation for schools K-12

With 25+ years experience improving the well-being of families, I found normalizing emotions with empowerment to redirect thoughts a core factor in mental health. We need to teach children & teens about emotions alleviating the stigma of sharing feelings. This is not a sign of weakness but strength. Resilience is rooted in love that opposes fear; thus the two forces at constant work.

TESTIMONIES:
_______________________________________
Dr. Shirley Raines, President Emerita, University of Memphis,
Speaker, Author, Leadership Development Consultant:
"Alexia Georghiou is an engaging speaker, expert in developing positive culture, and an insightful business and personal development coach.”

Lawrence Kitambi, PMP, Vice President - Programs Central Arkansas Chapter
Positives: Professionalism, Quality, Responsiveness, Value
“Alexia, presentation to our PMI Central Arkansas Chapter had good content and insights into practical ways of how to deal with conflicts. The members' response was very positive and as a group of leaders we learned a lot. In general, the delivery was very good, and she was passionate and came across as a high level expert in this field.”

Kathryn Schrader, Founder & Principal Strategic Tax and Business
Positive: Professionalism, Quality, Responsiveness, Value
“Alexia spoke at our Annual CPE Conference for the Knoxville chapter of the Accounting & Financial women's alliance. Her presentation was well organized, interesting and of value to the audience. The reviews of her presentation were excellent. Alexia will be asked to speak again at one of our future events!”


Motivating Multi-Generational Teams

Motivating Multi-Generational Teams: A Leader's Guide

Leadership development required lifetime practice of soft skills including emotional intelligence. In this presentation we share the top 8 skills leaders of organizations have reported they continually work to develop and consider as essential. Our focus also is on how to drive strategy with healthy culture. We share what collaborative leadership is with our tenets of leading with the head and heart to motivate multi-generational teams based on research findings.

Objectives:
1. The participant will learn about soft skills that are essential for success in leadership.

2. The participant will learn how to motivate multi-generational teams.

3. The participant will learn about microaggressions, implicit bias and examples of how to address conflict.

4. The participant will learn the tenets of collaborative leadership driven by healthy culture initiatives.

TESTIMONIES:
_______________________________________
Dr. Shirley Raines, President Emerita, University of Memphis,
Speaker, Author, Leadership Development Consultant:
"Alexia Georghiou is an engaging speaker, expert in developing positive culture, and an insightful business and personal development coach.”

Lawrence Kitambi, PMP, Vice President - Programs Central Arkansas Chapter
Positives: Professionalism, Quality, Responsiveness, Value
“Alexia, presentation to our PMI Central Arkansas Chapter had good content and insights into practical ways of how to deal with conflicts. The members' response was very positive and as a group of leaders we learned a lot. In general, the delivery was very good, and she was passionate and came across as a high level expert in this field.”

Kathryn Schrader, Founder & Principal Strategic Tax and Business
Positive: Professionalism, Quality, Responsiveness, Value
“Alexia spoke at our Annual CPE Conference for the Knoxville chapter of the Accounting & Financial women's alliance. Her presentation was well organized, interesting and of value to the audience. The reviews of her presentation were excellent. Alexia will be asked to speak again at one of our future events!”