Building platforms to enable teams to improve value delivery can be a major force for improving outcomes of product delivery… if done correctly. This talk will discuss challenges and recommendations from lessons learned while implementing a global delivery platform in a Fortune 1 company.

Some key topics we will discuss:
- How an opinionated platform can improve business outcomes
- Strategies to drive adoption without mandates.
- Effective support at scale with minimal support staff
- Being customer-centric as an enterprise service

We'll also be touching on the importance of clear missions and goals from leadership and what happens when those are no longer in place.

Platforms are not silver bullets, but good platforms are a critical link in the chain if we want better outcomes.