You can use Flow, SharePoint Designer, WEBCON BPS, FireStart, Nintex, or K2 -- but using them well requires more than mastering tools. Oddly enough, too many workflow solutions treat the process itself as an afterthought. Data and forms are important, but when designing a process-based solution, the process should dictate what data you need and what your users need to see/do. It has a big impact on user experience, app integration, compliance, and more. This session will present advice you can use anywhere, with any toolset.