Session

Revolutionizing Customer Experience: Enhancing Information Access with Question-Answering Systems

Are you tired of customers struggling to find the answers they need on your website? Say goodbye to frustrating searches and embrace a new era of effortless information access. Join us for an exciting talk on revolutionizing customer experience through question-answering systems.

In this presentation, we invite you to explore the potential of the newest language libraries and tools. Discover how they can transform users’ interactions with your online platform.

We'll start by demystifying the core concepts behind question-answering systems, breaking down their purpose and functionality. Dive into the world of index-based search, vector-based search, and Large Language Models (LLMs), the essential building blocks powering this technological leap forward.

But we won't stop at theory alone. We give you a demonstration where you'll see these systems in action. Follow along as we walk you through a content pipeline that extracts content from different sources and indexes the content into vector databases—followed by different patterns to retrieve information from the vector databases and generate answers with multiple LLMs, enabling the dynamic generation of accurate and personalized answers in real-time.

By the end of our presentation, you'll understand the underlying structure of a question-answering system, empowering you to enhance information access on your website or within your application. Join us on this exciting journey and unlock the true potential of question-answering systems!

Jettro Coenradie

Fellow at Luminis working as Search and Data expert

Pijnacker, The Netherlands

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