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Speaker

Catherine Dimmack

Catherine Dimmack

Human-Centred Transformation Leader | CX, EX & Service Innovation | Creating better outcomes by asking better questions

Brisbane, Australia

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Catherine Dimmack is an award-winning keynote speaker, facilitator and transformation leader with more than seven years leading digital transformation, customer experience and service design across Queensland Government. She helps leaders and organisations slow down just enough to think differently — asking better questions, testing assumptions before investing, and understanding the whole system before optimising a part of it. Her keynotes and workshops are practical, story-led and immediately applicable. Catherine speaks at conferences, leadership programs and workshops across government, technology, digital transformation, customer experience and professional associations.

Area of Expertise

  • Business & Management
  • Government, Social Sector & Education
  • Information & Communications Technology

Topics

  • Human Centred-Design
  • Digital Transformation
  • Service Design
  • Customer Experience
  • Digital Employee Experience
  • Performance Optimization
  • Transformational Leadership
  • systems thinking
  • Design Thinking
  • Organisational Change Management
  • Adoption and Change Management
  • Human Centered AI Design
  • AI Adoption
  • User Experience
  • Customer Experience(CX)
  • System Thinking
  • Project Management
  • User Research
  • Customer Experience Strategy
  • Digital Strategy

Catherine Dimmack

Human-Centred Transformation Leader | CX, EX & Service Innovation | Creating better outcomes by asking better questions

Brisbane, Australia

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