25 years of combined experience in management and technology consulting with an emphasis on system architecture and implementations, operational design, and process optimization. Industries of focus include customer service, field service, manufacturing, telecommunications, healthcare, commercial services, transportation and food/beverage.

Specialties: Solution Architecture, System Implementation, Operational Design & Execution, Account Management, Project Management, and Software Design.

Application Expertise: Oracle, SQL Server, Visio, Crystal Reports, Business Intelligence, Data Integrator, Clementine, Customer Relationship Management software and Risk Management Information software.