Elizabeth Okuneye
Customer Experience and Product Leader
Customer Experience and Product Leader
Lagos, Nigeria
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I’m a CX and product leader obsessed with designing experiences that feel as good as they work. From building customer journeys and operational systems from scratch, to driving adoption and loyalty with behavioral nudges—I help brands move with clarity, empathy, and intention.
Right now, I lead Customer Experience at Magnum Insight, where I shape service design and experience strategy across key touchpoints. I’ve worked across tech, AI, fintech, and immigration—especially in fast-moving environments where nothing existed before.
Whether it’s CX, ops, or product thinking, I care about structure that serves both customers and teams. I also mentor up-and-coming CX professionals and believe the best systems are the ones that make people feel seen.
I’m a CX and product leader obsessed with designing experiences that feel as good as they work. From building customer journeys and operational systems from scratch, to driving adoption and loyalty with behavioral nudges—I help brands move with clarity, empathy, and intention.
Right now, I lead Customer Experience at Magnum Insight, where I shape service design and experience strategy across key touchpoints. I’ve worked across tech, AI, fintech, and immigration—especially in fast-moving environments where nothing existed before.
Whether it’s CX, ops, or product thinking, I care about structure that serves both customers and teams. I also mentor up-and-coming CX professionals and believe the best systems are the ones that make people feel seen.
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