Iain Connolly
Director at Proximo 3, Microsoft MVP and MCT
Glasgow, United Kingdom
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Iain is part of the team of experts at Proximo 3. Proximo 3 provide specialist consulting services and advice on Dynamics 365 and Power Platform projects.
Iain has worked with Microsoft Dynamics 365/ CRM for over 14 years. Initially beginning his journey supporting CRM 4.0 and has since worked across many dynamics projects filing roles from Pre-Sales, Functional & Technical consulting, Solution Architecture and Training.
These projects have covered sales, customer service, field service and dynamics marketing across a range of organisations from SMEs to Large enterprises.
Iain is also a Microsoft Certified Trainer and in 2020 he was recognised by Microsoft as a Microsoft Most Valuable Professional (MVP).
The MVP award was in recognition of his activities in the community, blogging and being a founder and organiser of the Scottish Summit conference.
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The Complete Customer Service Journey
We will take you through The Customer Service stack at a high level, Covering Power Virtual Agent, Forms Pro, Power Automate, Common Data Service, Case Management, Field Service and Remote Assist.......... Are we going to place bets to see if he makes it through?
Customer Service Case Creation triggered by a inbound email
Have you sent an email from Dynamics 365 CE before. Of course you have, but have you tried to send an email using flow and Dataverse with attachments?
In this session we will explore how to complete the action of sending emails with attachments using Dateverse and flow and show how you can do this to meet this requirement.
ISV Business Solutions: BizApps Products versus Accelerators
There is a growing number of vertical business solutions built by ISVs. Some of these solutions are just an accelerator (usually free) to build a solution or top but there is growing number of complete off the shelf products built on Microsoft Power Platform and Dynamics 365 Customer Engagement. These are full products with future roadmap, regular upgrades and a whole community around them.
In this Panel discussion, you will join Mohamed Mostafa, Microsoft MVP/FastTrack Architect and Director of iProperty Cloud Platform for Property and Housing, to discuss the future of ISV Business Solutions both Products and Accelerators as well as Microsoft's backing and support of complete Industry-specific products and vertical solutions.
Our Panellists will include a number of Microsoft MVPs, Community leaders and Microsoft colleagues.
Iain Connolly
Director at Proximo 3, Microsoft MVP and MCT
Glasgow, United Kingdom
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