Jamie Kane
Lead User Researcher Co-op Funeralcare
Manchester, United Kingdom
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Jamie Kane is a Lead User Researcher and has worked for Co-op Funeralcare for more than 4 years.
He specialises in user research for sensitive subjects around death, dying and bereavement.
He has worked on:
- Guardian - an award winning digital tool used by funeral branches to arrange funerals
- numerous projects to improve services for people going through a bereavement
- creating a compliant and user centred sales journey regulated by the Financial Conduct Authority - receiving a compliment from them was a personal highlight
Jamie studied web development at MMU and has stayed in Manchester ever since. He began his career as an interaction designer before moving into user research.
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Designing for death - why you need to do research on the most sensitive topics
Without research, design is just guesswork. This matters even more when you are designing services that get used by people who are going through bereavement.
Learn about how the UK's largest funeral provider has researched and designed services to help:
- people who are terminally ill and their family members plan for their death
- understand what to do when you're arranging a funeral for a child
- buying a funeral plan in a newly regulated industry
Get inspired and learn practical tips to help make sure you aren't missing out on learning from peoples experiences in the most sensitive of situations. I will talk you through some fascinating case studies of doing research into peoples experience around death. The planning that goes into this can be applied to any work that deals with sensitive issues. Feel more confident researching, so you can design to help people.
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