Jasmine Bibb
Pressure-testing workplace culture and policy, one mother at a time
Cleveland, United States
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Jasmine Bibb is a customer experience executive, workplace advisor, writer, and Motherhood Studies Practitioner with more than 15 years of experience across customer success, service operations, client experience, and leadership.
Throughout her career, Jasmine has built and led national customer-facing functions, developed teams, and supported enterprise relationships with organizations including Abercrombie & Fitch, State Farm, and Scripps Networks. Most recently, she served as Vice President of Customer Success.
At the center of Jasmine’s work is a simple question: What happens when a person changes, but everything around them keeps expecting them to remain the same? Her work focuses on the friction created when people evolve faster than the systems, workplaces, structures, and expectations around them and on helping individuals and organizations recognize those transitions so they can respond more intentionally.
Through The OAM Collective, Jasmine explores that idea across work, motherhood, identity, leadership, and transition. Her organizational work, The Overlooked Retention Risk: Motherhood, Management and the Cost of Workplace Friction (Spring 2027), examines what happens when women change through motherhood but workplaces continue responding to the employee who existed before that transition. She is also the creator of Room for What’s Next, which helps accomplished professionals navigate moments when the life or career that still works on paper no longer quite fits the person they have become.
Across her writing, speaking, research, and advisory work, Jasmine helps make transitions visible, understandable, and actionable, so people and organizations can respond differently rather than simply expecting the previous version of an individual to return.
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The Overlooked Retention Risk: Motherhood, Management and the Cost of Workplace Friction
Her life changed. Her workplace didn’t.
The Overlooked Retention Risk: Motherhood, Management and the Cost of Workplace Friction explores what happens when an employee changes through motherhood, but the workplace continues responding to the version of her who existed before that transition.
Motherhood can change how women experience ambition, capacity, identity, flexibility, trust, and success. Yet organizations often continue operating from the same expectations, assumptions, and management practices that existed before leave. The result is workplace friction that can easily be mistaken for disengagement, reduced commitment, or a performance problem.
The risk is not motherhood itself. The risk is what happens when the change is misunderstood.
Drawing on original research with working mothers, more than 15 years of leadership experience, and Jasmine Bibb’s RESET framework, this session helps HR and people leaders recognize the difference between observable change and the stories they may be writing about it. Attendees will leave with a more practical lens for manager readiness, reintegration, employee experience, and retention and a clearer understanding of how organizations can respond when the employee who returns is still becoming.
Duration: 60 minutes; adaptable to 45–75 minutes depending on program format.
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