Julie Gunderson
Sr. Developer Advocate - AWS
Boise, Idaho, United States
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Julie Gunderson is a Sr. Developer Advocate at AWS, who advocates best practices around DevOps, reducing silos, reliability, and the psychology of teams. Along with advocacy, in her past role Julie was responsible for building partnerships with the major clouds. Julie loves working with people, advocating best practices and all building relationships. Julie is a founding member of DevOpsDays Boise, which recently celebrated its 5th year. When Julie isn’t working she is most likely making jewelry out of circuit boards, or traipsing around the mountains in Idaho.
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Don't Forget the Humans
We spend all day thinking about our technical systems, but we often neglect the needs of our human systems. Ana and Julie will walk attendees through the principles of system reliability and how to not only apply them to their systems but their personal life to prevent burnout and enjoy their weekends more.
In this talk, attendees will learn how to apply incident response and blameless practices into their everyday activities. Attendees will also walk away knowing how to build reliable socio-technical systems and some tips to apply them to the workplace.
Reducing Trauma in Production with SLOs and Chaos Engineering
Customer experience is the responsibility of the entire team. Many organizations leave reliability up to the SRE team, however reliability should be built in from the very beginning. In this talk Mandi and Julie will discuss what Service Levels Objectives are, why they are important to the organization, and how to define and set them. Going beyond SLOs, attendees will learn what Chaos Engineering is and practical ways to ensure compliance and resilience with best practices. We’ll show you how to focus your goals and error budgets with examples that will lead to reliability and improved user experience.
Short description:
Maybe you've heard about SLIs, SLOs, error budgets, and chaos engineering, but you're not sure just how they can all help you help your users. Join us to learn how you can apply these concepts to your projects and delight your users.
You Can't Buy DevOps
As the DevOps movement continues to see momentum many organizations don’t know where to start. A common misconception is tooling will make you “DevOps”. While tools can give you the software that will allow you to automate, continuously deliver, monitor, and more; alone they won’t get you to the necessary practices to take advantage of the benefits DevOps has to offer. In this talk attendees will learn why it’s the people and culture that matter most and how to leverage DevOps best practices along with processes to make the most out of your DevOps journey.
Being a champion in the DevOps world means going beyond the win by delving deeper into the team/organizational structure and culture. By identifying outlying issues beyond tools, and then working with others to embrace necessary change, DevOps champions can lead the charge in organizational transformation and adoption of DevOps.
The Psychology of Chaos Engineering
Chaos Engineering, failure injection, and similar practices have verified benefits to the resilience of systems and infrastructure. But can they provide similar resilience to teams and people? What are the effects and impacts on the humans involved in the systems? This talk will delve into both positive and negative outcomes to all the groups of people involved - including users, engineers, product, and business owners.
Using case studies from organizations where chaos engineering has been implemented, we will explore the changes in attitude that these practices create. This talk will include a brief overview of chaos engineering practices for unfamiliar members of the audience, but the main focus will be on human elements. I will discuss successful implementations, as well as challenges faced in teams where chaos was a “success” from a technical perspective, but contained negative impact for the people involved.
After seeing this talk, attendees will have a better understanding of the human factors involved in chaos engineering, good practices to care for the people and teams working with chaos, and be even more excited about this practice.
Shorten Feedback Loops with Customer Service Ops
The requirements of digital operations for businesses in any industry can stretch resources and cause stress. Keeping on top of your organization’s technical platforms is daunting. It’s easy to miss things when something goes wrong and your team is embroiled in an incident and customer service teams are often left out of feedback loops. As the team closest to the customer, incorporating customer service teams into the DevOps lifecycle will reduce silos, shorten feedback loops, empower agents and delight your customers.
One thing you can never go short on is communications with your users during an incident. Customer service teams are increasingly important in the incident identification and response process. Full-Case Ownership is the methodology that brings customer service teams inline with organizational goals and ultimately the customer experience.
In this talk, you will learn the importance of full-case ownership and customer service ops, and how to help customer service practitioners and managers establish strong practices with their peers in engineering organizations in service of your customers
Blameless Postmortems: How to Actually Do Them
So you’ve had an incident. Restoring service is just the first step—your team should also be prepared to learn from incidents and outages. In this workshop, you will learn some best practices around postmortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.
In this talk, attendees will:
- Get an overview of blameless postmortems
- Learn techniques for effective information sharing
- Learn how to run a postmortem meeting effectively
- Understand the difference between “blame” and “accountability”
Don't Panic! Effective Incident Response
In today’s world, service downtime has a significant impact on any business. Being able to respond quickly and proactively to issues can dramatically reduce the repercussions of any incident, both financial and reputational.
We’ll take lessons learned from formalized incident response, such as those used by first responders, and show you how to apply those same practices to your organization. By utilizing these methods you’ll improve both the speed and effectiveness of your team’s response, reducing the amount of downtime experienced.
In this talk, attendees will:
* Be introduced to the Incident Command System and learn how it can be adapted to other industries.
* Walk through the basics of incident response best practices.
* Learn how to tackle anti-patterns in incident response.
DevOpsDays Tel Aviv 2022 Sessionize Event
Julie Gunderson
Sr. Developer Advocate - AWS
Boise, Idaho, United States
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