Senior Software Development Engineer and technical leader with 19+ years of experience spanning enterprise voice platforms, cloud contact centers, distributed systems, API platforms, and production engineering. Deep expertise in modernizing legacy Cisco/Avaya contact-center environments and designing cloud-native CCaaS solutions using Amazon Connect, Twilio, AWS, Java/Spring, serverless architectures, Redis, GraphQL, API Gateway, DynamoDB, Splunk, and Datadog. Progressed from infrastructure and voice-platform engineering into engineering management and subsequently transitioned to a hands-on Senior Software Development Engineer / IC technical leadership role, focusing on architecture, scalable services, production readiness, and Voice/AI platforms. Experienced in translating ambiguous business requirements into technical architecture, implementation plans, APIs, production deployments, observability, operational tooling, and cross-team engineering execution.