Marcelo Rosalen
Principal Cloud Solution Architect - D365 CCaaS
Dallas, Texas, United States
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With over 20y of experience in IT and business, across high-tech companies like Microsoft, Oracle and Cisco, I'm a Principal Cloud Solution Architect for Dynamics 365 Customer Service and Contact Center at Microsoft. I leverage my pre-sales and post-sales skills to help customer globally to transform their customer experience engagement and service operations with Microsoft stack.
As a CRM and Contact Center SME, I work as a technical advisor for customers, partners and sales team to help then to realize value on D365 Contact Center solution and all the technical aspects on the Microsoft platform.
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