Mary Delia Allen is a Fort Lauderdale based speaker and hospitality expert on a mission to help tourism professionals reclaim the art of human connection in a distracted world. With two decades of experience in event planning, customer service, and destination marketing, she now speaks about The Welcoming Edge™ her signature message on creating unforgettable guest experiences through authentic, high-touch service.

As a former event planner, Mary Delia knows what it takes to earn trust with both internal teams and external guests — and how greeting, connecting, and elevating the “hello” can move the needle on everything from guest satisfaction to team morale. Her clients include major brands like the NFL, MLB, Bank of America, and T-Mobile, as well as regional CVBs, hotels, and industry associations.

Engaging, funny, and immediately practical, Mary Delia brings a refreshingly human approach to customer service — one that helps organizations of all sizes deliver excellence with ease.