Mohammed Hamed
Functional Consultant
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I’m an IT Consultant with expertise in Microsoft Dynamics 365, OpenText, and Kore.ai solutions. I design and implement intelligent, secure, and automated workflows that enhance business performance and customer engagement.
My experience spans CRM consulting, SOC process automation, and AI-driven integrations using platforms like Jira Cloud. Passionate about helping organizations modernize operations through digital transformation, automation, and enterprise security.
Area of Expertise
rom Dial Tone to AI: How Copilot is Reinventing Microsoft Teams Phone
In this session, we'll explore how Microsoft 365 Copilot enhances Teams Phone with real-time in-call assistance, automated action items, intelligent call summaries, and AI-powered call transfers.
Mohammed Hamed
Functional Consultant
Actions
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