Mohammed Hamed
Functional Consultant
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I’m an IT Consultant with expertise in Microsoft Dynamics 365, OpenText, and Kore.ai solutions. I design and implement intelligent, secure, and automated workflows that enhance business performance and customer engagement.
My experience spans CRM consulting, SOC process automation, and AI-driven integrations using platforms like Jira Cloud. Passionate about helping organizations modernize operations through digital transformation, automation, and enterprise security.
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Area of Expertise
Build an AI-Powered Teams Phone Receptionist with Copilot Studio
Learn how to create a virtual receptionist for Microsoft Teams Phone using Copilot Studio. The solution can answer calls, identify callers, route requests, provide business information, and escalate to human agents when needed.
rom Dial Tone to AI: How Copilot is Reinventing Microsoft Teams Phone
In this session, we'll explore how Microsoft 365 Copilot enhances Teams Phone with real-time in-call assistance, automated action items, intelligent call summaries, and AI-powered call transfers.
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