Shobha Ramu Shivaiah is an Application Development Manager at UPS. She is a seasoned technology leader with more than 2 decades of experience in IT, varying in all areas such as leadership, management, architecture, design, coding. She has a Masters in Computer Science from Kennesaw State University, US and a Bachelors in Electronics and Communications Engineering from Bangalore University, India. As an ADM at UPS, she currently leads and manages the UPS API team. She is responsible for the development, testing and support teams in the new development, maintenance, testing and production support activities of various critical customer facing UPS APIs as well as internal UPS APIs. She is an active contributor to the UPS API standards for both internal and external APIS and plays a key role in defining strategies and roadmaps for the APIs. The UPS J2EE/SOA API suite has a daily volume of about half a billion transactions a day with a 200% volume growth over the past 4 years. The suite consists of over 100 distinct functional APIs - XML over HTTPs, SOAP over HTTPs, JSON over HTTPs and Rest interface. Shobha is currently responsible for providing leadership, technical direction, ensuring the architecture/design compliance, research, strategy/business direction, innovation and the on time delivery of the projects. She was involved in the architecture and development of core frameworks used in the application. She loves to be hands-on and constantly gets involved in challenging design and coding tasks at the framework level. Having worked on several different APIs for years she has developed a very strong domain knowledge covering all aspects of APIs. She is the co-chair of the 2019 UPS WLD Business Connections group and is an active member in the community.