Tom Granot
Solution Engineer at Lightrun
Tel Aviv, Israel
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Tom is a solution engineer at Lightrun, where he works on re-shaping what production observability looks like. Tom was previously a site reliability engineer for a distributed systems startup, teaches technological prototyping for creatives at a local college's media lab, and is an avid explainer of all things tech.
You can follow him @TomGranot on Twitter.
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Getting back to sleep as soon as possible for the on-call developer
It’s the middle of the night, and there’s much ado about nothing. Well, not quite about nothing - there’s definitely something happening: one of the services your team owns is crashing. And by crashing, I mean sometimes crashing. It’s not really that bad, but it’s bad enough for the floodgates to open and for the DevOps folks to lose their marbles and ping you relentlessly on Slack. Ping. Ping. Ping.
This talk is all about that feeling, and what we can do to make the whole situation suck less when it inevitably comes up again. We'll discuss the types of problems one can (and cannot) foresee, and offer technical and cultural steps developers can take to increase observability while on-call (even when a serious, hard to debug issue arises).
On-call done right: how even a developer can help
It’s another night on-call, and a customer is reporting a problem with one of your key services. The logs and the monitoring systems tell you nothing, and so it’s time to wake up one of the on-call developers. You can already predict what they’re going to say - that they “don’t see anything on their end” and that they “can’t understand why you woke them up, again, for what is clearly a problem on your end”. Same old, same old...
You have to remember, though, that while you have all the tools at your disposal - the developers don’t. They wrote and pushed the code, and at that point have transferred the responsibility to you - they don’t have the same context. This talk discusses this gap, and what we can do to close it.
2021 All Day DevOps Sessionize Event
JNation 2021 Sessionize Event
Tom Granot
Solution Engineer at Lightrun
Tel Aviv, Israel
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