Tracy Bourgoine
Argano, Senior Change Management Architect
Peterborough, New Hampshire, United States
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Tracy has been supporting Microsoft enterprise solutions (CE, F&O, SharePoint, Teams, GP and now Copilot) for 30+ years. She now brings her varied industry experience to the User Adoption practice at Argano. Partnering with clients to help their users navigate implementation change journeys and build their organizational change agility. Tracy is a PMP, CBAP and certified Prosci Change Practitioner. Her superpower is advocacy.
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Don't forget that 50% of the Adoption Success formula is People!
The Cadillac of technologies configured to support best practice business processes will not automatically generate successful adoption. There are many OCM (Organizational Change Management) schools of thought. Tracy will share her years of experience in right-sizing a User Adoption strategy for your organization and project. Hint: Training is just the finale, it's best delivered with strategic build-up and not perceived as a cliff-hanger!
This session is for anyone planning a change initiative of any scope.
Plan for the Worst, to Calm the "What If's"
Go-live is scary for everyone! All the "What if's" can be a huge distraction. But what if you actually proactively planned for the worst? Janae and Tracy will walk you through creating contingency plans for go-live and critical business flows to support critical operations if D365 availability is disrupted. They'll showcase the effort with a recent client implementation to Dynamics F&O.
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