Speaker

Vlad Sarov

Vlad Sarov

COO, Microsoft MVP

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Vlad Sarov is a Dynamics 365 and Power Platform practitioner with over 20 years of experience working across Customer Engagement solutions. As COO of a Microsoft partner, he has spent much of his career helping organizations build, stabilize, and evolve their internal CRM and low-code capabilities.

Vlad has worked with teams across enterprise, mid-market, public sector, and non-profit environments, often stepping into situations where solutions already exist and expectations are high. His focus is on practical delivery: forming teams, taking ownership of inherited systems, and helping organizations get long-term value from Dynamics 365 and Power Platform without overengineering.

He is an active member of the Dynamics community and a podcaster. He regularly shares real-world lessons from delivery, adoption, and team enablement.

Area of Expertise

  • Business & Management
  • Information & Communications Technology

Topics

  • Dynamics 365 and Power Platform
  • Microsoft Dynamics CRM
  • Dynamics 365 Customer Engagement
  • Dynamics CRM
  • Microsoft Dynamics 365
  • Dynamics 365

Building an In-House Citizen Developer Team with Power Platform and Dynamics 365

More organisations are bringing Power Platform in-house and asking internal teams to support it.

This session is for people building an in-house Power Platform citizen developer team, and for practice leads stepping into the role, in a Dynamics 365 CE environment.

We’ll focus on what matters in the first 6 to 12 months:

- Taking ownership of solutions you didn’t build
- Stabilising delivery team before scaling demand
- Creating early wins without weakening governance
- Setting up a practice that can grow without friction

The session draws on 20 years of leading delivery teams and scaling practices from two person to forty.

By the end, you’ll be clear on where to start, what to prioritise, and how to keep delivery sustainable as demand grows.

I recently presented this session on a Microsoft Dynamics 365 Community Call, where it received a five-star review. If useful, here’s the recording:
https://youtu.be/eGyRSzEHqvE?si=c-80CTEGlYya58yW

Can you move from Dynamics 365 to the Power Platform?

Whether you have been using Dynamics 365 for a long time or started more recently, you may feel that you are not using enough of the OOB features.

Maybe much of what you are using is bespoke capabilities you have created.

Is it even possible to move down to Power Platform and those lower-cost licenses?

We'll discuss the possibilities and practicalities in this interactive session.

Vlad Sarov

COO, Microsoft MVP

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