Adrian Sjøholt
AI Lead Solution architect @ ProsessPilotene
Svelvik, Norway
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Senior Customer Relationship Management Consultant with a proven track record in the information technology and services industry. Since embarking on my CRM journey, I have participated in over a hundred CRM implementations across various industries and company sizes, ranging from a small workshop with just two users to large corporations with thousands of users.
I have been working with Dynamics Customer Engagement since 2019, acquiring extensive experience with its diverse modules:
- Dynamics Sales
- Dynamics Customer Service and Dynamics Contact Center (formerly Omnichannel)
- Dynamics Customer Insights - Journeys (formerly Marketing)
As both an Architect and CRM implementor, I have encountered numerous CRM systems and solutions, enabling me to craft tailored strategies for specific client needs. My mantra is to leverage standard solutions and processes whenever possible, ensuring the system remains user-friendly and efficient for end-users.
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