Akshay Nara is a Senior Manager AI Solutions at EXL, where he leads engineering teams and advises Fortune 500 clients on building, scaling, and governing enterprise AI systems. With close to 10 years at the frontier of Conversational AI, GenAI, and Agentic AI, Akshay brings rare depth, from hands-on platform architecture to C-suite advisory, making him one of the few practitioners who can credibly bridge the gap between technical implementation and enterprise strategy.

His client portfolio spans some of the most demanding industries in the world: healthcare (CVS Health, McKesson, CoverMyMeds), financial services (Experian), and industrial manufacturing (Stanley Black & Decker, Cinch). Across these engagements, Akshay has designed and deployed production-grade Conversational AI and Agentic AI solutions on platforms including Google CX Agent Studio, Dialogflow CX, Amelia v4–v7, Sierra AI, Omilia AI, and Google Cloud Vertex AI, consistently driving operational efficiency, cost reduction, and better customer experience at scale.

In recent years, Akshay has deepened his focus on the agentic AI paradigm, including multi-agent orchestration, RAG-based knowledge systems, LLM integration, and responsible AI governance, areas where enterprise demand is rapidly outpacing available talent and proven frameworks. Having shipped 30+ production voice agents in regulated industries, he brings a practitioner’s view of what actually works in production, beyond the hype.

Akshay is an active speaker in India’s AI and Google developer communities. He spoke on “The Illusion of Agentic AI” at Google I/O Extended New Delhi (Aug 2026), sharing field lessons on what separates real autonomous agents from workflow automation dressed up as agents. At DevFest New Delhi 2026 Builder Day, hosted at Google’s Gurugram office, he led the hands-on workshop “Vibe Code a Voice Agent That Actually Talks Back: Gemini Live in AI Studio.” At AI Frontier by KNOTiC (Oct 2026), he presented “Your Agent Passed the Demo. Will It Survive Production?”, a session on evaluating and red-teaming agentic AI. He also runs free workshops on AI/ML, LLMs, and RAG for engineering students, including at MAIT Delhi’s AIvolutions Society, and recently addressed a large engineering audience on why AI-savvy engineers, not AI itself, will define the future of the profession.

Akshay holds certifications as an NVIDIA Certified Associate in Generative AI & LLMs and in Amelia 7.0 Agentic AI, along with two Google GenAI certifications.