Akshay Nara is a Senior Manager in Agentic AI at EXL, where he leads engineering teams and advises Fortune 500 clients on building, scaling, and governing enterprise AI systems. With over 9 years at the frontier of Conversational AI, GenAI, and Agentic AI, Akshay brings rare depth — from hands-on platform architecture to C-suite advisory — making him one of the few practitioners who can credibly bridge the gap between technical implementation and enterprise strategy.
His client portfolio spans some of the most demanding industries in the world: healthcare (CVS Health, McKesson, CoverMyMeds), financial services (Experian), and industrial manufacturing (Stanley Black & Decker, Cinch). Across these engagements, Akshay has designed and deployed production-grade Conversational AI systems leveraging platforms including Google CX Agent Studio, Dialogflow CX, Amelia v4–v7, Sierra AI, Omilia, and Google Cloud Vertex AI — consistently driving operational efficiency, cost reduction, and improved customer experience at scale.
In recent years, Akshay has deepened his focus on the emerging agentic AI paradigm — including multi-agent orchestration, RAG-based knowledge systems, LLM integration, and responsible AI governance — areas where enterprise demand is rapidly outpacing available talent and proven frameworks. His work gives him a practitioner's perspective on what actually works in production, beyond the hype.
Akshay holds certifications as an Nvidia Certified Associate in Generative AI & LLMs, Amelia 7.0 Agentic AI, and holds two Google GenAI certifications.