Alan San Agustin
AI in the real world: Copilot and automation for manufacturing and operations.
Hamilton, New Zealand
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Alan is a solutions architect and automation specialist focused on building practical AI solutions using Microsoft Copilot Studio and the Power Platform. With over 20 years of experience across manufacturing, operations, and IT integration, he helps organisations move beyond AI experimentation into scalable, governed deployments.
His work centres on designing enterprise-ready Copilot agents, automation patterns, and memory architectures that balance capability, performance, and cost. Alan regularly shares hands-on insights through real-world use cases and is passionate about helping builders turn AI ideas into solutions that actually get used.
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Total Recall: Curing Copilot Studio’s "Goldfish Memory"
How do you build an enterprise Copilot agent that remembers multiple projects, user preferences, and long-term context, without exploding token usage or slowing down the conversation?
Many Copilot Studio agents suffer from “session amnesia”: once the chat ends, valuable context is lost. In this session, we move beyond simple chat history and explore a practical, enterprise-ready approach to persistent memory using the Microsoft Power Platform.
You’ll learn how to design a stateful memory pattern using Copilot Studio, Power Automate, and Dataverse, without requiring Azure AI Search or vector databases.
We’ll walk through real implementation patterns, including:
• Context routing – injecting relevant, topic-specific memory at the start of each interaction
• Scoped memory – separating and recalling context by project, topic, or workload
• Asynchronous summarisation – distilling conversations into durable facts using background flows
• Cost-aware memory design – balancing recall, performance, and token limits
You’ll leave with a deployable blueprint for memory persistence, routing, and context management that makes Copilot agents more reliable, scalable, and enterprise-friendly.
Alan San Agustin
AI in the real world: Copilot and automation for manufacturing and operations.
Hamilton, New Zealand
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