Alex Reis
Founder at Cliente Sempre
Lisbon, Portugal
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Alex Reis is a Experience Strategist and Service Design leader with 10+ years of experience leading user-centered transformations in high-complexity sectors including Finance, Telecom, and Agribusiness.
As the founder of Cliente Sempre, Alex facilitates the intersection of User Research and Product Ownership, ensuring that design decisions are treated as strategic business investments. His career is defined by measurable impact: from saving $1M in operational costs through automation to scaling support operations for over 1 million active users.
Holding certifications in Design and Strategy Execution from Harvard Business School, Alex provides a pragmatic, data-grounded approach to CX that prioritizes revenue, risk mitigation, and operational efficiency.
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