Speaker

Sreenivasan Kasi Viswanathan

Sreenivasan Kasi Viswanathan

Director of Customer Experience | Expert in Digital Transformation, & Leadership at Axelerant

Sreeni navigated 15+ years through complex landscape of diverse customers, transitioning progressively from tech and project management to spearheading high-stakes client-focused initiatives as Axelerant's CX Service Director. Known for agile leadership, he fosters authentic relationships and sustainable business value. Colleagues admire his people-first approach. Outside work, interests in gardening and cooking mirror his passion for cultivating lasting, meaningful customer experiences.

Area of Expertise

  • Business & Management
  • Information & Communications Technology

Topics

  • Customer Experience
  • customer focus
  • Customer Success
  • Customer Centered Design
  • Customer Centricity
  • Customer journey mapping
  • Customer Relationship Management
  • customer empathy
  • Customer Understanding
  • Customer data analytics
  • Customer Service

Sreenivasan Kasi Viswanathan

Director of Customer Experience | Expert in Digital Transformation, & Leadership at Axelerant

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