AI-native transformation leader with 20+ years of experience bridging product, engineering, and innovation leadership. Currently driving ServiceNow’s evolution from digital workflows to agentic, self-learning enterprises — building systems where AI and humans co-lead decisions with trust, transparency, and measurable impact.
Expert in AI architecture, governance, and platform strategy, with a record of converting emerging research into enterprise-grade solutions that redefine how organizations build, automate, and innovate. Recognized as a thought leader in Agentic AI, Decision Observability, and AI Governance, shaping ServiceNow’s global reputation as an AI-native enterprise.