Speaker

Amna Khan

Amna Khan

MS D365 & Power Platform Consultant

Karachi, Pakistan

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I am a passionate learner of new Technologies | Microsoft AI and Quantum Computing are my areas of interest. I am entitled with MCP | MCSA | MCT | MSP | MS D365 Sales functional Consultant | MS D365 Field Service functional Consultant

Area of Expertise

  • Information & Communications Technology
  • Finance & Banking
  • Business & Management
  • Government, Social Sector & Education

Topics

  • Dynamics 365
  • Dynamics CRM
  • Dynamics 365 Portals
  • Microsoft Dynamics 365 a Power Platform
  • Dynamics 365 Customer Engagement

D365 Customer Engagement Overview

The Architecture of D365 CE
CE and dataverse integration
D365 CE modules
D365 accelerators

Introduction to Microsoft Power Pages

Power pages key features
Used in legacy system
Personization of power pages

D365 Omni channel and chat bot

D365 omni channel linked with customer service and chat bot

Microsoft D365 Customer Service Insights

A deep dive for all the highlighted Capabilities of MS D365 Customer Service Insights

Microsoft D365 Customer Engagement and Power Platform Overview

Deep Dive for Microsoft D365 Customer Engagement and Power Apps, Including use of CDS and Integration with Power Platform features such as Power Apps, Power BI, Power Automate, Virtual Agent

Power Apps new features

Quick review for all new features of Power Apps

Power Apps new features

Stretch development of power apps using new features

TL, COE Sessions

Its a series of training sessions on different topics based on D365 suite

January 2023 Karachi, Pakistan

Amna Khan

MS D365 & Power Platform Consultant

Karachi, Pakistan

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