Ana Oliveira
Operating Model & Technology Operations Leader
Toronto, Canada
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Ana Oliveira is a technology operations and operating model leader with nearly 20 years of experience working across service management, product and project operations, governance, DevOps, and organizational transformation.
Her work focuses on what needs to exist behind a technology product for it to succeed beyond the build: how it is operated, supported, governed, scaled, and experienced by customers.
Through Build to Hold, Ana works with B2B technology companies on enterprise readiness, helping connect strong products with the operational capabilities, governance, evidence, and customer experience increasingly expected by enterprise buyers.
She is particularly interested in how SaaS, AI-enabled, and AI-native products are changing the way technology companies need to operate - from product and service operations to AI governance, customer due diligence, and readiness for enterprise environments.
Ana also teaches project management at the University of Winnipeg and regularly contributes to conversations about the future of technology, AI, operating models, and enterprise readiness.
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