Andrea Goulet
Founder, Empathy in Tech & Lovelace Communications
Richmond, Virginia, United States
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Andrea Goulet is a globally recognized expert in empathy-driven communication and organizational change. As the founder of Lovelace Communications and the nonprofit Empathy in Tech, as well as the former CEO of Corgibytes, a software company specializing in modernizing mission-critical legacy systems, Andrea has spent her career helping teams align and collaborate more effectively.
She is the cohost of the Empathy in Tech podcast and a LinkedIn Learning instructor, where over 75,000 learners have taken her courses on effective communication. A sought-after keynote speaker, Andrea brings a unique blend of deep technical knowledge and human-centered leadership to the stage, helping organizations improve collaboration, reduce friction, and scale with clarity.
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Topics
Empathy as Infrastructure: The Hidden System That Enables Organizational Change
In a world of accelerating complexity, the organizations that thrive are the ones that can sense, adapt, and respond quickly to change. Whether scaling teams, evolving company culture, or driving innovation, success hinges on an often-overlooked system: empathy.
Empathy isn’t just an interpersonal skill—it’s an adaptive infrastructure that enables high-fidelity communication, knowledge transfer, and alignment across teams. In complexity theory, infrastructure isn’t a rigid, top-down structure; it’s a dynamic, emergent system that enables decentralized coordination, much like the internet, cities, or biological ecosystems. The stronger this underlying system of connection and understanding, the more fluidly an organization can respond to change.
By recognizing empathy as a strategic enabler of adaptability, organizations can future-proof their teams, build stronger cultures, and turn complexity into a competitive advantage.
Becoming an Empathetic Leader
Over 90% of CEOs and employees think empathy is important for business, and research backs that up. When business leaders exhibit strong empathy skills, their teams report being significantly more innovative, motivated, and engaged. Empathetic leadership decreases burnout, increases well-being, and improves retention. It’s also a critical component to achieving your inclusion initiatives. No wonder empathy is consistently hailed as the skill of the future.
While empathy is a critical skill, many leaders struggle to integrate it into their working style. Nearly 7 out of 10 CEOs report that it’s hard for them to demonstrate empathy at work and worry they will be less respected if they show empathy in the workplace. In this presentation, participants will bolster their leadership capabilities by learning how to increase empathic capacity and confidence.
This talk can be adapted to be a keynote presentation or a workshop. It can be delivered to a general audience or adapted to provide specific examples for leaders in the software industry.
Communication Strategies for Technical Content
As technologists, we often need to share important information with people whose expertise isn’t as deep as ours. Effective communication in these places can determine whether a project gets funded, who gets promoted, how much customers want to purchase products, and more. It even impacts our code. When we communicate with clarity and purpose, our codebases are easier to read, modify, and deploy.
In this presentation, you’ll learn specific and immediately actionable techniques for communicating highly technical information in plain language. Instead of “dumbing things down,” you’ll learn frameworks that will help you tailor your message for different audiences while still conveying concepts accurately.
This talk can be adapted to be a keynote or a workshop. It's more geared towards people who are deep-thinking, detail-oriented specialists but can be customized to fit a broader audience as well.
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