Andrew Smelser
Eventbrite Quality Consultant
Nashville, Tennessee, United States
After studying communication at Vanderbilt University, Andrew stayed in Nashville to work at Eventbrite - an event ticketing and registration platform. Though he has worn many hats in his 5 years there, he now serves as a QA Coach and spearheads projects to improve product quality.
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Rethinking quality and the engineers who protect it
Testing software is a critical responsibility, but testing is not a synonym for quality. Shifting your approach to software quality from black box testers, to quality coaching could lead to delivering higher quality products. In this talk, I discuss the QA Coach role, what value these coaches are able to add to development teams, and share a job description for attracting the right person for the role!
Preparing Customer-facing teams for battle: A Guide to Cross-functional Communication
"Working software over comprehensive documentation" is an often misconstrued value of Agile. While we prioritize delivering working products over writing documentation, we often forget that some of our documentation is leveraged by customer-facing arms of our business. Enabling our customer-facing teams to support and sell our products should be an output of development. In renewing our focus on these types of communications, we enable our teams to provide more thorough customer support, and are able to strengthen the feedback loops that inform the future of our products.
In this talk, I tell the story of a project I led at Eventbrite to improve our internal communication processes. I share my findings and suggestions on how to pass product updates along to customer-facing teams in a way that is both enabling and cost-effective.
Music City Tech 2019 Sessionize Event
Andrew Smelser
Eventbrite Quality Consultant
Nashville, Tennessee, United States
Links
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