Andy Parker
Service and organisation designer helping people change complex systems without waiting for permission
Brighton, United Kingdom
Actions
Andy Parker is a service and organisation designer who helps people understand and change how complex organisations work. His work explores why good services depend on more than user needs, and how practitioners can create meaningful change even when they lack formal authority. Drawing on more than a decade in service design, research, coaching and transformation, Andy speaks about organisational systems, relational services, professional
Area of Expertise
Topics
Good services come from good organisations
Poor services are often treated as design problems. In reality, they are usually the visible consequence of organisational structures, incentives, decisions and relationships.
This talk explores how practitioners can identify the organisational conditions shaping a service and begin changing the system behind the experience.
Best suited to service designers, researchers, product teams, transformation practitioners and leaders responsible for service performance. No prior knowledge required.
Changing Organisations When You Are Not in Charge
Many people are expected to improve organisations without having the authority to mandate change.
This talk explores how practitioners can create movement through relationships, evidence, timing and influence. It offers practical ways to build support, shape decisions and make progress inside complex organisations.
Designed for anyone trying to create change without formal authority. Particularly relevant to practitioners, consultants, emerging leaders and people working across organisational boundaries.
User Needs Do Not Come First
“Start with user needs” is one of the defining principles of modern service design. But taken too literally, it can encourage narrow decisions and ignore the wider system in which a service operates.
This talk argues that responsible design must balance human needs with organisational capability, operational reality, public value and long-term consequences.
This is a constructive challenge to established design doctrine, not an argument against user-centred design. Suitable for design, research, product, policy and transformation audiences.
Andy Parker
Service and organisation designer helping people change complex systems without waiting for permission
Brighton, United Kingdom
Actions
Please note that Sessionize is not responsible for the accuracy or validity of the data provided by speakers. If you suspect this profile to be fake or spam, please let us know.
Jump to top