Why do some Customer Success Managers turn renewals into expansions and earn executive trust, while others struggle to get a seat at the table?

After 16 years working in Customer Success and Sales across global SaaS companies, I’ve learned one simple business truth: success isn’t about the product you sell, it’s about the value story you tell and the confidence to tell it.

That’s what turns good CSMs into trusted business partners, and Customer Success teams into true revenue engines.

Yet too many teams are still stuck in reactive check-ins, feature talk, and generic QBRs that don’t move the needle.

That’s where I come in.

I help Customer Success teams turn everyday conversations into revenue-driving moments, so they stop proving their worth and start driving business growth.

Through my workshops, keynotes, and coaching programs, I’ve helped thousands of CSMs build commercial confidence, speak the language of executives, and drive measurable impact.

Over the past few years, I’ve trained and spoken for companies including Microsoft, Atlassian, Ometria, Workiva, Flywire, GSMA, Productsup, Amplify Education, HealthLink Dimensions, Arbor, and iBinder, helping them transform Customer Success from a support function into a core driver of expansion and retention.

✅ 5,000+ CS professionals trained globally
✅ 70+ RevUP Academy alumni promoted into leadership
✅ Workshops delivered across EMEA, US, and APAC

Because in today’s market, being great at Customer Success isn’t enough. You have to prove business impact, influence executives, and connect customer outcomes directly to revenue.

The companies that win are the ones who train their CS teams to think and speak like revenue leaders.

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Ways to work with me:
🚀 For CS Leaders & Teams: Book a workshop or keynote to train your team to sell value with confidence
🎓 For CS Professionals: Join RevUP Academy to build the commercial mindset that drives revenue
🎤 For Events & Conferences: Bring me in as a keynote speaker on the future of Customer Success

More info here: https://www.thecustomersuccesspro.com

Book a call with me: https://fantastical.app/anikazubair/team-event