Anwar Ahmad is a distinguished technology leader and enterprise architect with over 16 years of experience transforming complex financial systems and pioneering AI-driven automation solutions. Currently serving as Vice President of Enterprise Architecture at Newrez LLC, one of America's leading mortgage lenders, Anwar has architected systems that process over 30 million transactions daily and has successfully migrated more than 3 million customer identities to modern platforms.
As a recognized expert in AI and intelligent automation, Anwar has developed groundbreaking solutions that have revolutionized customer service operations. His AI-powered intelligent inquiry routing system processes over 1,25,000 monthly customer communications with 93% reduction in manual processing time, while his knowledge-assist chatbot has transformed customer support across multiple departments. His work in AI-driven email classification has reduced customer response times from 15+ days to less than 24 hours, demonstrating measurable impact on customer experience and operational efficiency.
Anwar's expertise spans the complete spectrum of enterprise modernization, from legacy system transformation to cloud-native AI solutions. He led the modernization of a proprietary loan origination platform that has funded hundreds of billions in loans, implementing microservices architecture that reduced hardware costs by 65% while dramatically improving scalability. His architectural frameworks and internal development platforms have become enterprise standards, enabling rapid development and deployment across multiple business units.
A thought leader in regulated industry automation, Anwar's research on AI-driven process automation and human-AI collaboration has been published in academic journals and industry publications. His work demonstrates how financial institutions can achieve significant cost reductions and efficiency gains while maintaining strict regulatory compliance. His implementations have saved millions in operational costs while improving customer satisfaction and regulatory adherence.
Anwar holds a Bachelor of Technology in Information Technology and brings deep expertise in Microsoft technology stack, AI/ML platforms including Azure OpenAI and Cognitive Services, microservices architecture, identity management, and cloud-native solutions. His unique combination of hands-on technical expertise, enterprise architecture vision, and proven business impact makes him a sought-after speaker on digital transformation, AI automation, and modernization strategies in regulated industries.