Britany Acre
Senior Client Success Manager at Palantir.net
Chicago, Illinois, United States
Focused on building strong, transparent, and long-lasting relationships, Britany leads the Sales and CSM efforts at Palantir.net. With a high-level view of the entire support process, she serves as the integral bridge between the sales team and clients.
Her background in project management, DE&I, and digital consultancy has cultivated her passion for client service through collaboration, communication, and stewardship - this is the most rewarding part of her role.
Area of Expertise
Topics
Authenticity is Contagious - Being real and showing emotion builds long lasting client relationships
We've all been taught that professionalism means not showing emotion, staying even toned and tempered, and putting on a smile even in the face of stressful situations and clients. But what if I told you that this advice is outdated and can do more harm to a client relationship than good? In this talk, we'll discuss how bringing your authentic self and showing your emotions strategically can strengthen your client relationships and invite your clients to do the same.
DrupalCamp Colorado 2023 Sessionize Event
DrupalCon Pittsburgh 2023 Sessionize Event
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