Speaker

Britany Acre

Britany Acre

Senior Client Success Manager at Palantir.net

Chicago, Illinois, United States

Focused on building strong, transparent, and long-lasting relationships, Britany leads the Sales and CSM efforts at Palantir.net. With a high-level view of the entire support process, she serves as the integral bridge between the sales team and clients.

Her background in project management, DE&I, and digital consultancy has cultivated her passion for client service through collaboration, communication, and stewardship - this is the most rewarding part of her role.

Area of Expertise

  • Business & Management

Topics

  • Client management
  • Customer Relationship Management
  • New Ways Of Working
  • Self Management

Authenticity is Contagious - Being real and showing emotion builds long lasting client relationships

We've all been taught that professionalism means not showing emotion, staying even toned and tempered, and putting on a smile even in the face of stressful situations and clients. But what if I told you that this advice is outdated and can do more harm to a client relationship than good? In this talk, we'll discuss how bringing your authentic self and showing your emotions strategically can strengthen your client relationships and invite your clients to do the same.

DrupalCamp Colorado 2023

August 2023 Denver, Colorado, United States

DrupalCon Pittsburgh 2023

June 2023 Pittsburgh, Pennsylvania, United States

Britany Acre

Senior Client Success Manager at Palantir.net

Chicago, Illinois, United States