A network and systems engineer with pre-sales experience and 08 years’ experience as IT Operations Manager, I stand out for my leadership and communication skills. My experience has also taught me to adapt constantly, as the IT environment is constantly evolving. Satisfying customer needs remains at the heart of my development and action plan, which focuses on listening closely to customers, clearly defining, and validating their needs, and deploying the resources and skills required to meet those needs in terms of security, integration with existing systems, cost and support for change.