Charity McCoy
YB Consultancy, LLC idea + strategic action = success
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My name is Charity McCoy, and I reside in the Chicagoland Suburbs. I am a program and change management consultant/grant writer, author, and inventor who helps employees adapt to their new IT applications using human-centered communication and business psychology learning activities. I am certified in Prosci ADKAR change management and Diversity and Inclusion best practices. I am in my last year of my business psychology Ph.D. program at The Chicago School. The focus of my dissertation topic aims to provide insights into success factors that contribute to the meaningful and competitive employment of Black adults with autism spectrum disorder (ASD), also known as neurodiverse workers. I am passionate about this topic as my son is on the spectrum as a computer networking college student. I play tennis with my love, Dan Rey, to relax and stay balanced, as I too am a caregiver for my eighty-three-year-old grandmother. I am ecstatic to learn with everyone.
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The AI-Driven Customer Experience: Personalization at Scale with Dynamics 365
Dive into how AI enhances customer journeys across sales, marketing, and service—think Copilot in Dynamics 365 Customer Insights or Sales.
Scale your impact with Dynamics 365 + Copilot. From AI-driven insights to real-time sales & service guidance, deliver hyper-personalized journeys at scale. Empower your team to anticipate needs and turn every interaction into a loyal connection.
Managing Workplace Stress and Conflict Through Emotional Inte
Workplace stress and conflict are inevitable, but emotional intelligence provides tools to navigate these challenges effectively. This topic delves into how self-awareness and emotional regulation help employees manage stress without it negatively affecting performance or relationships. Empathy and active listening enable better conflict resolution by fostering understanding and reducing misunderstandings. Strategies for creating a culture of open communication and emotional support will be explored. Attendees will gain actionable techniques to cultivate emotional resilience and foster a healthier workplace dynamic.
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