Charlie West
AI-first ERP Consulting Services Leader
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Charlie brings over 25 years of experience in leadership, technology, analytics, accounting and finance. With over a decade of experience in the D365 F&O space, Charlie has unique perspectives from many vantage points, spending time as an end-user, consultant, practice manager, and delivery leader. Charlie believes that trust is earned, whether it’s his team members, clients and/or any relationship he nurtures, he places emphasis on fostering collaborative relationships while providing direction and vision and aligning expectations from a team approach.
Breaking the ERP Implementation Playbook: How AI Teammates Are Rewriting Dynamics FO Delivery
ERP implementations have historically been the most intimidating—and failure-prone—transformations in enterprise technology. In this session, we’ll explore how Microsoft Copilot and emerging agentic delivery models are reengineering the way organizations deliver the scary ERP transformation project.
We’ll discuss how AI can:
De-risk delivery by identifying and resolving implementation issues before they surface.
Accelerate adoption through conversational guidance and embedded learning experiences.
Compress time-to-value with autonomous agents supporting configuration, testing, and deployment.
This is not a theory session—it’s a playbook for the future. Here directly from A customer as they share the real-world impact from adopting AI-first, agentic delivery to drive faster, safer, and higher-value ERP outcomes.
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