Engineering Manager

An empathetic and inclusive leader with a focus on cultivating a healthy team culture of inclusion and equity by transparent, honest communication and sharing information
Extensive background in software quality assurance for over 10+ years, with expertise in functional, non-functional, smoke, regression, and ad-hoc testing
Effectively leading the Asian Business Employee Resource Group (BERG) at Mailchimp
Instructor at QA boot camps and workshops

AREAS OF EXPERTISE

Strong written and verbal communication skills, with technical and non-technical teams
Providing analytical troubleshooting and research driven solutions
SQL queries
HTML/CSS
Experienced in software development and collaboration tools like Jira, Confluence, Jenkins and Git
Basic Automation Tests in Ruby

PROFESSIONAL EXPERIENCE
Engineering Manager & Engineering Operations, Oct 2022 - present
CallRail, Atlanta, GA
Leading a high-performing engineering team with a focus on inclusion, psychological safety, and sustainable delivery practices.
Coaching engineers through personalized development plans, performance feedback, and clear career progression frameworks.
Collaborating cross-functionally with product, design, and analytics to deliver impactful features for CallRail’s lead intelligence platform.
Advocating for quality through session-based exploratory testing, user empathy, and inclusive accessibility testing.
Driving engineering operations initiatives in partnership with Product Ops, including:
Creating and maintaining SDLC documentation to improve process clarity and alignment.
Designing onboarding training programs for engineers to ensure faster ramp-up and team cohesion.
Running Developer Experience (DevEx) surveys to gather team feedback and implementing process or tooling changes to improve developer productivity and satisfaction.
Analyzing and visualizing engineering metrics (e.g., deployment frequency, lead time, defect rates) to inform continuous improvement.
Partnering with Finance and external CPAs to assess projects for R&D tax credits and provide the necessary documentation, technical analysis, and supporting data.
Introducing AI-assisted workflows such as custom GPTs for internal documentation analysis, engineering presentations, and process optimization.

Engineering Manager, Exploratory testing Feb 2022 - July 2022
Mural, San Francisco, CA
Setup a specialized exploratory testing team of 9 direct reports based in Argentina, Brazil, Spain and USA.
Establishing an internal process within the team for session based testing and dashboards to track quality metrics..
Fostering an environment of inclusivity & team collaboration where questions are welcome, and success is celebrated.
Established and built trust by exercising empathy which was geared to move away from task oriented leadership.
Working with developers to make difficult-to-test features more testable; coaching the Quality Engineering and development teams on testing strategies and technologies; like exploratory testing and advocating for users throughout the development of the product.
Training the Quality engineering team in accessibility to help them incorporate those use cases in their everyday testing.
Providing hands-on leadership for a growing Quality Engineering team, coaching manual testers and quality engineers to help them advance in their careers.
Creating a promotion process to help move direct reports to the next level in their careers.
Engineering Manager, QA May 2021 - Feb 2022
Intuit/Mailchimp, Atlanta, GA
Managing a team of 7 direct reports, helping them juggle multiple projects and manage their time on short- and long-term projects.
Supporting direct reports’ long-term career development, helping them build their skills in software testing.
Fostering an environment of cross-team collaboration where questions are welcome, and success is celebrated.
Advocating for QA’s early involvement in development projects and helping make early involvement successful.
Working to refine and evangelize Mailchimp’s QA practices and processes.
Organizing team communications and projects.
Helping to drive the interviewing and hiring of a diverse QA team.

Sr. QA Analyst September 2017 – May 2021
Mailchimp, Atlanta, GA
Mentored and trained new hires for QA and engineering processes in general
Collaborated with team members on projects and set up processes for release management
Interviewed candidates for QA and mobile developer positions to help in the hiring process
Worked in cross-functional teams to help setup Agile processes to help each team member
Encouraged developers/team members to work towards their personal goals

Sr. Quality Assurance Engineer (remote) January 2015 – July 2017 MDLIVE, Inc, Sunrise, FL & Redwood City, CA - MDLIVE is a telehealth provider focused on digital delivery of high-quality, convenient, and cost-efficient medical care

Provided comprehensive assessment of product quality to help improve the product
Collaborated with Product Owners to create user stories for new product features
Developed automated tests for web app for weekly regression testing
Ran SQL Queries in SQLPro to extract and manipulate data for testing to get faster results
Helped develop WebRTC API which increased the usage of our video platform
Executed and reported on weekly regression test suite through Jenkins to help prepare for weekly release
Took ownership of products and drove end-to-end testing across multiple teams
Tested the mobile apps in IOS and Android to make sure that they matched the changes in the web
Translated business specifications into test plans, tests cases and provided QA plans on task execution and estimates
Provided on-site training to quality assurance team
Worked single handedly on projects that brought the company revenue over a million dollars and increased the sales

Business Analyst / Quality Assurance Specialist October 2004 – January 2015
AFS Technologies, Becton Schantz Division, Duluth, GA - AFS Technologies provides software and services purpose-built for consumer goods companies efficiencies in trade spend, supply chain & warehouse

Assisted “Food Industry” clients with problem solving and training for software and hardware, consistent with Order Entry, Sales Tracking and Management applications
Tested IOS app to ensure the order management system was able to place orders correctly
Managed a developer and his time
Wrote technical documents for the releases to train clients on new features
EDUCATION

Georgia State, Atlanta, GA
Associates of Arts, 2002
G.P.A.: 3.6 (4.0 Scale). Dean’s list for 3 consecutive semesters

Informatics Computer School, Pakistan
Diploma in Computer Science, 1998

Licenses & Certifications

Improving your listening skills – Emory Continuing education
Managing employee performance - Emory Continuing education
Building teams – building culture - Emory Continuing education
Managing diverse behavioral styles - Emory Continuing education
Coaching effectively - Emory Continuing education
Delegating effectively - Emory Continuing education
Communicating about Culturally Sensitive Issues
Motivating and Engaging Employees
Coaching Skills for Leaders and Managers
Inclusive Leadership
Prioritizing Effectively as a Leader
Certified Scrum Product Owner
Software Product Management Specialization: Agile Planning for Software Products Software Processes and Agile Practices