Speaker

Dave Coles

Dave Coles

VP of Technology, Castle Rock Sky

Denver, Colorado, United States

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Dave Coles brings over 20 years of hands-on experience to the IT industry, encompassing a broad spectrum of skills ranging from computer networking and cloud services to specialized expertise in security and managed services. His particular focus lies in the technical aspects of SEC security compliance, where he plays a crucial role in ensuring that businesses align their IT infrastructures and systems with regulatory demands.

Driven by a passion to extract business value through strategic technological applications, Coles harnesses his comprehensive technical know-how to craft and execute robust, compliant infrastructures. His efforts are pivotal in safeguarding critical business data and bolstering system resilience against potential threats.

Throughout his career, Coles has excelled in addressing intricate business challenges, enhancing operational efficiency, and instituting stringent security protocols in line with SEC and HIPAA standards. His repertoire of security measures encompasses data encryption, access control, system monitoring, and the development of incident response plans, among other essential controls.

As a service-oriented professional, Coles derives immense satisfaction from aiding clients in leveraging technology to improve their business processes, with a constant emphasis on regulatory compliance. His approach is distinctly customer-centric, offering impactful, security-focused solutions that are specifically tailored to each client's unique needs and compliance requirements.

By merging his technical expertise with a deep understanding of security regulations, Coles has effectively turned challenges into opportunities for growth and progress. He is committed to continuing his contribution to organizations by not only optimizing their technological frameworks but also by strengthening their security stances in accordance with SEC compliance. This comprehensive approach is instrumental in guiding these organizations towards a secure and compliant digital transformation.

Area of Expertise

  • Business & Management
  • Finance & Banking
  • Information & Communications Technology

Topics

  • Managed Services
  • IT Security
  • Data Compliance
  • Microsoft 365 Compliance
  • Compliance
  • cybersecurity compliance
  • Cybersecurity Regulations and Compliance
  • Cybersecurity Compliance and Auditing
  • PCI DSS Compliance

Zen and the Art of IT Support

This engaging talk delves into the transformative power of mindfulness for IT service support agents. It focuses on how incorporating mindfulness practices into the daily routines of these professionals can significantly reduce stress, improve mental clarity, and foster a more positive working environment. By doing so, not only is the well-being of the agents enhanced, but there is also a noticeable improvement in the quality of customer service they provide. The talk will cover practical mindfulness strategies, supported by real-world examples, demonstrating their effectiveness in similar professional settings. Attendees will leave with actionable insights on implementing these techniques to create a more mindful, efficient, and customer-centric IT support team.

Presented 4/21/2024 at MSPGeekCON in Orlando

Profit from Automation: Selling Business Solutions

In today’s fast-paced business environment, managed service providers (MSPs) must go beyond traditional IT support to offer innovative solutions that drive client success. This session will explore how MSPs can transform their automation teams into profit centers by developing and selling comprehensive business solutions.

Presented 6/19/2024 at the MSP FLOW conference in Tampa

Dave Coles

VP of Technology, Castle Rock Sky

Denver, Colorado, United States

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