David Alfonte

David Alfonte

ServiceNow, Director Strategic Programs

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David teaches engineers (UG/Grad/PhDs) at the University of Virginia's School of Engineering and Applied Science in Charlottesville, and has led strategic cloud programs for nearly 6 years at ServiceNow. Prior to joining ServiceNow, he held leadership positions for 10 years with Deloitte Consulting where he oversaw complex cloud / technology design and implementation programs, and served as Lead Instructor at Deloitte University, where he instructed consultants on case study methodology and core consulting skills (e.g. logical storyboarding, storytelling).

Area of Expertise

  • Business & Management
  • Government, Social Sector & Education
  • Information & Communications Technology
  • Real Estate & Architecture

Building Better Engineers Through Storytelling: Lessons from Classroom to Cloud

You've sat through countless onboarding checklists. Design documents. "Best practices" decks. And somehow, your team still makes the same mistakes the person before them did.

Here's what works instead: Story.

In this 25-minute talk, we'll flip how you transfer knowledge on your team—from "here's the checklist" to "here's what happened, here's why it matters, and here's what changed because of it." Using concrete examples from both university teaching (where we test what sticks) and production cloud systems (where the stakes are high), you'll learn three narrative patterns that actually change how engineers think and behave.

Then we'll do something unusual: I'll tell a real 2-minute story from a real-life cloud project, and walk through exactly why it lands—the decision points, the moment of uncertainty, the reversal. You'll leave with a reusable framework for turning your team's next retrospective, incident review, or engineering onboarding into something your people actually remember and learn from.

This is for engineering managers, tech leads, and individual contributors who've realized that slides and PDFs aren't how humans actually learn—and want to build a team culture where mistakes become lessons, not forgotten footnotes.

AWS DMV Community Day 2026 Sessionize Event Upcoming

October 2026 Arlington, Virginia, United States

David Alfonte

ServiceNow, Director Strategic Programs

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