Diego Gosmar serves as Chief AI Officer specializing in Artificial Intelligence, with particular focus on Generative Conversational AI, Natural Language Processing (NLP), Sentiment Analysis, Conversation Analysis, AI Agent interoperability, Sustainable and Ethical Conversational AI.

Diego is member of the Open Voice Interoperability and Trustmark group from the Linux Foundation AI & Data, an International no-profit organization, dedicated to the definition of standards and guidelines for Conversational AI ethical and responsible use.
He is the author of the following publications (original researches):

Diego Gosmar et al., 2025. Hallucination Mitigation using Agentic AI Natural Language-Based Frameworks, https://arxiv.org/abs/2501.13946

Gosmar, D. Conversational hyperconvergence: an onlife evolution model for conversational AI agency. Springer Nature AI Ethics, 2024:
https://doi.org/10.1007/s43681-024-00463-0

Diego Gosmar et al., 2024. Insight AI Risk Detection Model: Vulnerable People Emotional Situation Support, ACM, New York, NY, USA:
https://doi.org/10.1145/3661167.3661235

Diego Gosmar et al., 2024. Conversational AI Multi-Agent Interoperability, Universal Open APIs for Agentic Natural Language Multimodal Communications
https://arxiv.org/abs/2407.19438
Diego Gosmar et al., 2024. AI Multi-Agent Interoperability Extension for Managing Multiparty Conversations, https://arxiv.org/abs/2411.05828

He is also the author of a Machine Learning Book available in multiple languages:
https://www.amazon.com/dp/B08GFL6NVM

He has been a trainer and speaker in the last ten years for several international events about innovation Telco technologies and AI. Here it is a list of Diego’s speeches:
https://www.gosmar.eu/index.html#events

Previously, Diego has also led the international expansion of the XCALLY AI-Driven omnichannel software solution, reaching over 60 countries worldwide, managing partners and hundreds of customers scattered from Singapore to the Middle East and Japan, Europe, South Africa, United States, Brazil, and more.

He is the Head of AI Advisor for several start-ups and Mentor at the I3P, the Polytechnic University of Turin Innovative Companies Incubator, including Clearbox.AI leading company specializing in Explainable AI and Synthetic Data generation for AI Ethical models.