Dileep Kumar Kanimetta is a highly accomplished technology professional with over 19 years of extensive experience in customer experience engineering, cloud computing, and enterprise-scale system operations. Currently serving as a Customer Experience and Advanced Cloud Engineering specialist at Microsoft Corporation in Redmond, Washington, Dileep has been instrumental in driving Microsoft's cloud transformation initiatives since 2007. As a results-driven leader at Microsoft, he specializes in managing high-critical healthcare customers, including Community Health Network, Ensemble Health Partners, and EPIC Systems, maintaining trusted customer advocacy while ensuring seamless Azure Services delivery and successful Epic on Azure feature migrations.
Dileep's technical proficiency spans the entire Microsoft Azure ecosystem, including Epic on Azure, SWIFT on Azure, SQL, Cosmos DB, Managed Instance, Data Factory (ADF), IaaS, PaaS, Storage, Data Lake (ADL), Spark Hadoop/HDInsight clusters, Data Bricks, Function Apps, and Kubernetes Services. His deep understanding of SWIFT Alliance Cloud, Alliance Access, Gateway, and Swiftnet Link technologies has been crucial in enabling financial services integrations with Microsoft Treasury Space. Throughout his tenure, he has demonstrated exceptional ability in orchestrating system migrations from On-Premises to Windows Azure IaaS/PaaS offerings, implementing automation frameworks to enhance application performance and health monitoring, and establishing high-visibility monitoring systems using Azure Monitor, Azure Alerts, and Log Analytics.
His collaborative approach extends to working with external partners including SWIFT, London Stock Exchange, and major financial institutions like BlackRock, Franklin Templeton, and Fidelity Investments. Dileep's role encompasses complex problem resolution, stakeholder management, and driving customer satisfaction through innovative cloud solutions. He excels at handling challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction through efficient problem-solving skills and proactive follow-up with all necessary stakeholders.
Before his current role, Dileep built his foundation through progressive positions at Kensium Solutions Private Ltd and Shivam Systems, where he honed his skills in ASP.NET development, database administration, and system architecture. His career trajectory from Software Engineer to his current leadership position at Microsoft demonstrates his commitment to continuous learning and professional growth. He holds a Bachelor's degree in Computer Science and Information Technology from Jawaharlal Nehru Technological University, Hyderabad, India (2001-2005), and maintains industry-relevant certifications including Certified Scrum Master and MS Certified SQL Server Administrator – Implementation & Maintenance.
Known for his ambitious, self-motivated approach and positive attitude, Dileep excels at managing multiple priorities while maintaining focus on customer satisfaction and technical excellence. His ability to cross-partner with different service and operations teams, drive Live Site Reviews, facilitate backlog discussions, and establish appropriate prioritization of requirements makes him a valuable asset in complex enterprise environments. Dileep continues to drive innovation in cloud computing and customer experience, contributing to Microsoft's mission of empowering organizations through technology transformation and reliable cloud services delivery.