Speaker

Dillon Gustafson

Dillon Gustafson

Dallas, Texas, United States

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Area of Expertise

  • Business & Management
  • Information & Communications Technology

Topics

  • Customer Insights - Data
  • Dynamics 365 Customer Engagement
  • Customer Relationship Management
  • AI and Customer Experience
  • Customer Insights - Journeys
  • Sales & Marketing
  • Customer-first strategy
  • Women in Tech Sales
  • D365 Customer Voice

Streamlining the Prospect-to-Cash Process with Microsoft Dynamics 365

Streamline your end-to-end business processes with D365. Prospect (D365 CE) to Cash (D365 F&O) in dual-write. Through this connectivity and transparency into supply & demand, your teams can put their best foot forward. The presentation will demonstrate how Microsoft Dynamics 365 apps make the prospect-to-cash process smooth by integrating quotations and orders across Dynamics 365 Sales and Dynamics 365 Supply Chain Management. It will highlight the benefits of real-time access to processing statuses and invoice information, enabling efficient management of product stocking, inventory handling, and fulfillment.

Setting Your Front Office Teams Up for Success: Transparency & Collaboration

Marketing - Ready to deliver a proactive and personalized experience to your customers?

Sales - Looking to secure future business by building trust and credibility?

Service - Want to supply your agents with everything they need in one place?
 
Empower your teams and optimize their capabilities through transparency & collaboration that are enabled by D365 Customer Experience applications. Two example areas that we will look at include the D365 Customer Insights - Data Unified Profile and Copilot for D365. Join us to learn about optimizing your investments and strengthening your teams.

CDP Explained | Pet Edition

Are you a dog or cat person? Wondering what a CDP is? A Customer Data Platform? Or are you familiar with CDPs and looking to understand the application of a CDP tool? In this session, we will explore the foundational concepts of a CDP through Customer Insights - Data and apply these concepts to real world situations...involving pets! Bring your furry friend along!

Dillon Gustafson

Dallas, Texas, United States

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