Speaker

Ejieme Eromosele

Ejieme Eromosele

Customer Experience, AI & Revenue Growth Executive | Speaker & Advisor

New City, New York, United States

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Ejieme Eromosele is a senior customer experience, AI, and growth executive who builds and scales high-performing Customer Experience, Customer Success, and Account Management organizations in B2B SaaS. She currently serves as VP of Customer Growth at Quiq (an AI for CX SaaS platform), where she leads retention and expansion across a multi-million-dollar enterprise portfolio, designing AI-powered engagement models that deliver measurable business outcomes.

Ejieme is known for her work at the intersection of customer experience, AI strategy, revenue growth, and organizational design, helping companies evolve from reactive service models to intelligent, customer-led growth engines. She works closely with executive teams on AI adoption, customer engagement strategy, and modern GTM design.

She is the founder of Success in Black, a global community advancing Black talent in Customer Success, and a trusted advisor to founders and leaders building the next generation of AI-enabled customer organizations.

Area of Expertise

  • Business & Management
  • Information & Communications Technology
  • Media & Information

Topics

  • AI
  • Customer Experience
  • AI in customer experience
  • Customer Experience(CX)
  • Customer Experience Design
  • B2B customer experience design
  • AI in Digital Communications: Enhancing Customer Experience and Engagement
  • AI and Customer Experience
  • Customer Experience Strategy
  • Customer Success
  • Customer success management (CSM)

Operationalizing AI: Efficiency without Losing the Human Layer

Humanity in the age of AI. Within customer success, what is still uniquely human, and how do we best use AI to enhance that humanity? What are some frameworks, ways of thinking about or approaching the topic?

Ejieme Eromosele

Customer Experience, AI & Revenue Growth Executive | Speaker & Advisor

New City, New York, United States

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