Fenil Dankhara is a Software Development Engineer II at Amazon in Austin, Texas, where he is driving the architecture of Amazon’s next-generation GenAI voicebot for a customer service channel that handles more than 1.5 million calls a day. He designed and built the voicebot’s core orchestration service, coordinating GenAI agents, interruptions, and human handoff, and partnered with the AWS Lex team to bring response streaming to production ahead of the 2026 launch. His work spans applied AI operations as well, including an MCP server with 60+ tools that gives AI assistants secure, natural-language access to voicebot systems, and a real-time speech-to-speech pipeline that cut p99 latency by 58%.

Before moving into conversational AI, Fenil built large-scale data infrastructure at Amazon, migrating legacy pipelines to native AWS and scaling peak-season systems to over 2 million transactions a day. He holds a Master of Science in Computer Science from Stony Brook University, has published research on IoT and GAN-based medical imaging in Procedia Computer Science, and mentors student teams at hackathons such as HackTX.