Gaganpreet Singh Shah is a seasoned product leader with over 20 years of experience building and scaling user-centric financial and communication platforms that impact millions of users globally. Currently serving as Group Product Manager for Intuit's Invoicing Platform, Gagan leads cross-functional teams that are transforming QuickBooks' payment solutions from back-office functions into core business growth drivers.
At Intuit, Gagan has transformed the invoicing experience with remarkable success. He spearheaded the launch of recurring payments, which have seen explosive monthly growth since introduction. Additionally, he innovated payment links that have more than doubled in usage compared to the previous year. His product-led strategies have significantly contributed to QuickBooks Payments volume increasing by nearly half year-over-year, demonstrating substantial business impact through his initiatives.
Prior to Intuit, Gagan headed Uber's Driver Growth team during a period of hyper-growth, where his focus on earnings clarity and driver guarantees increased paid driver conversion by 70% and improved funnel conversion by 15%. His work directly contributed to a 15% increase in Uber driver growth through lean experimentation and earnings transparency initiatives.
At LinkedIn, Gagan led the transformation of LinkedIn's messaging system from a legacy email-based model to a modern instant messaging platform, driving a 3X increase in message volume and enhancing site-wide engagement. He also conceptualized and launched the Add to Profile feature, enabling seamless integration of certifications and course completions.
During his tenure at PayPal, Gagan led mobile payments initiatives, including the launch of PayPal 5.0 App with 40M+ downloads and optimization of digital goods checkout flow that unlocked $40M+ in incremental TPV.
Gagan holds an MBA from the Kelley School of Business at Indiana University and a Bachelor of Design from the Indian Institute of Technology, Guwahati. He is an inventor on two U.S. patents covering AI-driven social networking techniques and is frequently cited as an industry expert in publications like CPA Practice Advisor.
Beyond his professional roles, Gagan serves as a Board Member for the Business Marketing Academy at the Kelley School, where he teaches Product Management and actively mentors students pursuing careers in the field.