Gill Walker
CRM Success Catalyst. Turning Microsoft Platforms into Measurable Outcomes
Sydney, Australia
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Gill Walker is an Australian-based Microsoft Dynamics 365 and Power Platform expert who works with organisations to turn Microsoft platform investments into sustainable, measurable outcomes.
Gill’s work sits at the intersection of Power Platform, Microsoft 365, governance, adoption, and executive accountability. She advises leaders and delivery teams on how to design operating models that scale. Not just how to deploy tools. Her focus is on clarifying ownership, decision rights, and ways of working so platforms become embedded rather than underutilised.
With over two decades of experience across CRM, digital workplace platforms, and business transformation, Gill is known for identifying the patterns that cause Microsoft initiatives to stall after rollout. Her sessions are practical, candid, and grounded in real delivery experience, without relying on demos or policy-heavy frameworks.
Gill regularly works with CIOs, digital leaders, and change managers who need to balance control with momentum across Microsoft 365 and connected platforms. Her work emphasises governance that enables adoption, rather than slowing it down.
Area of Expertise
Topics
The Importance of Education in Successful Change Management
Change Management is how you ensure that you Microsoft Dynamics 365 solution achieves adoption and becomes integrated into the fabric of the organisation. This requires changing people's habits towards the new solution. In turn this requires an understanding of what is now expected, and WHY this is beneficial both to the individual and, less so, to the organisation. This requires education, and more broadly than simply training.
Success in Microsoft Dynamics 365 exams
We are all under pressure to increase our certifications. However, there are good ways and bad ways to achieve success in Microsoft Dynamics 365 exams.
In this session Gill Walker will show you how to go into an exam with confidence.
While this session will focus on success in Microsoft Dynamics 365 exams, many of the tips are applicable more widely, event o non-technical exams.
Education is a key part of project success. Education is more - far more - than end-user training
Education is widely misunderstood. Even training is often side-lined in projects.
In this session Gill Walker will take questions from anyone involved in the education side of a Azure or Dynamics or similar LOB (line of business) software project.
If you are involved in designing, planning or delivering education or training, come to this session to ask and learn
Scoping your Dynamics 365 Project for Success
What do you need to do to set up your Microsoft Dynamics 365 Project for Success?
Whether you are using the waterfall or agile approach to your project, knowing what you will deliver is essential for success – and sometimes to quote your client for the work! When this is not done, or not done adequately, you run the risk of being greeted with many unpleasant surprises as you move through the project.
In this session, Gill Walker (MCT, Most Trusted CRM Expert 2022, by Influential Businesswoman Awards) will take you through a process that will give you the foundation for your development, testing and training as well as success with your customer.
Gill will share with you a methodology for having the correct conversations with your client’s stakeholders to get the information – and a consensus requirement from the organisation, rather than a plethora of individual wants and desires.
Seven Sins of Dynamics 365 Training
A Dynamics 365 project can make you $millions or cost you $millions.
Training is key to ensuring project success. This session shows how to keep your project ‘in the black, not the red’.
This presentation, shows you how to ensure that your D365 training contributes to your project success - rather than its failure!
You will understand why these commonly encountered mistakes cause the problems that they do, and how to avoid them in your projects.
Security is the Chief Enemy of Mortals
In 'Security is the Chief Enemy of Mortals', Gill Walker travels through the Dynamics 365 security challenges, the moving parts of its security and gives us some tips to survive the traps of setting up a security model within Microsoft Dynamics 365.
The requirements of a solution that provides models that protects sensitive data and enables collaboration, at first glance seems impossible. But Microsoft Dynamics 365 Power Platform provides us with this - and in a way that meets the needs of small businesses, large businesses and franchises.
While the building blocks - business units, security roles, users and teams - are pretty simple, creating a security model that meets a specific client's needs is not easy. There are many traps to be avoided.
Global Power Platform Bootcamp 2023 - Sydney Sessionize Event
NZ Business Applications Summit 2022 Sessionize Event
Microsoft BizApps Urdu Hindi Bootcamp 2022 - Hybrid Event Sessionize Event
Scottish Summit 2022 Sessionize Event
Cloud Lunch and Learn Marathon 2021 Sessionize Event
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