I have over 25 years of experience across end-user computing (EUC), virtual desktop infrastructure (VDI), and Windows systems, working at multiple layers — from enterprise deployments to low-level system internals.

My background spans system administration, field engineering, architecture, and product development at companies including Citrix, VMware, Amazon Web Services, and Microsoft. This includes designing and troubleshooting large-scale EUC environments, working directly with customers in production, and building platform capabilities in remoting protocols and Windows infrastructure.

I specialize in three areas that rarely come together in one role:

EUC / VDI systems — architecture, deployment, and real-world behavior of Citrix, VMware, RDS, Amazon WorkSpaces, and Windows 365 environments
Windows internals — session management (winlogon, Local Session Manager), kernel behavior, driver interactions, and system-level debugging
Low-latency remoting protocols — RDP and NICE DCV internals, display pipelines (capture → encode → transport → present), real-time media optimization, and protocol extensibility

I’ve worked on both sides of the boundary — diagnosing issues in complex enterprise environments and building the underlying platform features, including transport improvements, graphics pipeline changes, multimedia redirection, and SDKs for extending remoting protocols.

This combination of perspectives — customer, field, and platform — shapes how I approach systems: focusing on how they behave under real conditions rather than how they are designed to work.