Harsha Vardhan Reddy Yeddula is an accomplished IT professional with over 15 years of experience specializing in scalable web applications, cloud solutions, AI-driven automation, and CRM applications. He holds a Master of Computer Applications degree and has extensive expertise in the full Software Development Life Cycle (SDLC). Throughout his career, he has gained valuable experience working across diverse industries, including Life Sciences, Insurance, Retail, Finance, Banking, and Industrial Manufacturing, collaborating with top organizations like AbbVie, Liberty Mutual, MetLife, Toyota, Kraft Foods, and BNY Mellon.
Harsha is proficient in designing and implementing cloud-optimized solutions utilizing Microsoft technologies, Salesforce, AI-driven analytics, and CRM platforms. He has successfully led Salesforce CRM implementations, including Sales Cloud, Service Cloud, and Experience Cloud, optimizing customer engagement and enterprise workflow automation. His expertise extends to AI-powered predictive analytics, automation using Salesforce Einstein, and intelligent chatbot integration for customer service improvements.
His technical skills encompass C#, Power Platform, AWS, and Azure. He has vast experience in cloud administration, CRM integrations, and modernization of enterprise applications, leveraging tools like Power Automate, Power BI, and Salesforce Flows. He has also excelled in integrating legacy systems with cloud-based CRM solutions and leading teams in the deployment and maintenance of complex IT projects.
Harsha is skilled in a wide range of technologies, including Salesforce Lightning Framework, Apex, Visualforce, REST APIs, Microsoft Graph API, Azure Active Directory, and various cloud services. His expertise in Salesforce development, AI-driven data analytics, and enterprise-wide CRM adoption strategies has enabled businesses to improve customer retention, streamline sales pipelines, and enhance operational efficiencies.
His leadership experience includes managing cross-functional teams, risk management, Agile development processes, and guiding clients through digital transformations. Harsha’s certifications include Microsoft Power Platform Functional Consultant (PL-200), Google Associate Cloud Engineer, and Salesforce Administrator. He is well-versed in using tools such as Azure DevOps, Jira, and GitHub and has successfully managed technical support, incident management, and CRM system optimizations for various clients.
With a passion for continuous learning and AI-driven innovation, Harsha has driven successful cloud-based initiatives, CRM integrations, and AI-powered customer experience enhancements. His work has consistently delivered performance improvements, cost optimizations, and enhanced business process capabilities for numerous high-profile clients.