Hemant Pawar is a seasoned technology executive with over 20 years of experience driving digital transformation and customer success across healthcare and supply chain management domains. Recently, as a Program Director at Zeal-Tech for Kaiser Permanente, Hemant led critical initiatives that transformed telehealth services during COVID-19, scaling from 1,000 to 50,000+ daily visits while maintaining 99.5% uptime.
Throughout his career, Hemant has excelled at the intersection of technology implementation and business value delivery. At Cognizant, he spearheaded pharmacy system enhancements that integrated critical NCPDP standards, improving patient safety and reducing re-ordering cycle time and prescription fulfillment costs. His leadership increased customer satisfaction scores from 45 to 75 and drove 12% year-over-year revenue growth.
Hemant's expertise spans healthcare technology, supply chain management, and SaaS product development. At the start of his career his work with e2Open Solutions involved building logistics and freight management systems for international clients like FedEx, CMA CGM and implementing the first US Customs-certified Automated Manifest System for his organization. During his leadership tenure at IBM Labs, Hemant managed global product development for IBM Watson's AI based Marketing Cloud suite, focusing on campaign optimization and customer engagement analytics. He created comprehensive training programs that increased client self-sufficiency by 27% while reducing support tickets by 40%. At BMC Software, he facilitated DevOps implementations for banking giants including BNP Paribas, RBC, and Citi.
Beyond his corporate achievements, Hemant is the founder of a private equity real estate firm (Jewelequity.com) that manages $200M in assets across nine states, creating over 20 jobs. He is also recognized for his humanitarian work supporting human trafficking victims and has performed as a volunteer at the World Culture Festival 2023 in Washington DC.
Hemant holds an Executive Master's Certificate from the Indian Institute of Management, a Master's in International Marketing from Symbiosis University, and a Bachelor's in Electronics and Telecommunication Engineering. He combines technical depth with business acumen to drive meaningful digital transformation that enhances both operational efficiency and human experience.