Himanshu Goil
Chief Executive Officer, Ignatiuz Inc.
Philadelphia, Pennsylvania, United States
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Himanshu Goil is a technology founder and practitioner focused on implementing artificial intelligence in regulated and public sector environments. As the CEO of Ignatiuz and the founder of TechForGov, he focuses on bringing practical, scalable, and ethical AI to organizations that want to modernize the way they work and serve their communities. He has built and exited ventures such as MyLink and Accelance Partners, along with launching products like ScoutFoto and WebTalkx.
Himanshu is the creator of IGNA™, an AI platform designed to help governments, schools, and enterprises adopt Agentic AI Systems with trust, structure, and measurable outcomes.
With more than two decades of experience across SaaS development, cloud modernization, and intelligent automation, he has led transformation programs for local governments, school districts, nonprofit organizations, and global enterprises. He is a frequent speaker at technology and AI conferences, where he shares insights on Responsible AI, governance, and the practical rise of Agentic AI.
Hi-res picture: https://www.dropbox.com/scl/fo/69vucjz3ihxhlanwnj126/AAhJCIMUrEzfgCw0KD5-_DM?rlkey=1o0tbc19k6d4y4yxc4cxydy6u&st=zudqhsyh&dl=0
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Step-by-Step Workshop: Building Autonomous Agents and Chatbot with Copilot Studio
AI chatbots are no longer enough. Today’s organizations need autonomous agents—intelligent systems that can think, act, and decide to automate complex workflows, analyze data, and drive real outcomes.
In this hands-on workshop, we’ll explore the evolution from basic chatbots to fully autonomous agents using Microsoft
Copilot Studio. You’ll learn:
- How to transform a simple chatbot into a decision-making autonomous agent
- Design principles for building agents that go beyond conversation into action
- Real-world use cases and demos where agents deliver measurable business impact
Guided, hands-on exercises to build and deploy your own autonomous agent
Whether you’re just starting with chatbots or looking to scale into autonomous AI, this session will give you the skills and blueprint to design the next generation of intelligent copilots.
How Process Maturity Enables Successful Agentic AI Implementations
As organizations rush to build AI agents and automate decision-making, one critical question is often overlooked:
👉 Are the underlying processes ready for AI?
Agentic AI systems don’t just execute tasks; they interpret, decide, and act based on the structure of your processes, data, and rules. When those foundations are unclear or inconsistent, AI doesn’t fix the problem; it scales it.
This session introduces Process Maturity Assessment (PMA) as a foundational step for successful Agentic AI implementations. Instead of starting with models, tools, or frameworks, we focus on what must be true before AI can deliver value.
Through practical examples, we will explore how PMA helps:
1. Identify gaps in process logic, exception handling, and decision-making
2. Align stakeholders on how work actually flows (not how it is assumed)
3. Structure data and rules for reliable AI-driven outcomes
4. Define what should, and should not, be automated
You’ll see how process maturity directly impacts the effectiveness, reliability, and scalability of AI agents across use cases.
This session is designed for builders, architects, and decision-makers who want to move beyond experimentation and ensure their AI initiatives are grounded in operational reality.
Key takeaways:
1. Why Agentic AI fails on immature processes
2. What “AI-ready processes” actually look like
3. How to apply PMA before building AI solutions
4. Practical ways to de-risk AI implementations
Civic Agents: The Rise Of AI In Modern Public Service
Governments are starting to use AI agents to improve how services are delivered—from permits and public works to citizen support. These “Civic Agents” are helping staff work more efficiently and making public services easier to access.
In this session, we’ll look at real examples from local governments already using AI, and share a simple 5-step framework (Purpose, Pilot, Playbook, Production, Performance) for scaling these solutions. Whether you're in tech or public service, you’ll walk away with practical ideas to start or grow your AI journey.
Civic Agents in Practice: The Next Phase of AI for Government Workflows
Public agencies have already experimented with basic AI tools, and many are now asking a more meaningful question: how can AI actually support the work that public staff do every day? This session takes the idea of Civic Agents a step further and shows how they can meaningfully assist staff in their everyday responsibilities, from reviewing requests to organizing information and guiding routine processes.
Instead of focusing on future possibilities, the session highlights what is working today in departments such as finance, permitting, HR, public works, public safety, and administration. Participants will see how Civic Agents can help prepare documents, summarize cases, check information across systems, and reduce the repetitive steps that slow down work.
The focus is practical and grounded. Attendees will learn how Civic Agents fit naturally into existing workflows without requiring major system changes. The session also addresses the key questions public teams often raise, including privacy, access control, and how to introduce AI in a responsible and transparent way.
This session is ideal for government teams that have moved beyond early pilots and want a clear, actionable understanding of the next phase of AI adoption. By the end, participants will be able to recognize strong internal use cases, understand how to prepare their data and processes, and confidently plan the next steps for bringing Civic Agents into their organizations.
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Himanshu Goil
Chief Executive Officer, Ignatiuz Inc.
Philadelphia, Pennsylvania, United States
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